Customer Experience Manager for IKEA Rostokino city store

Вакансия № 12730477 от компании IKEA. Ростокино на Электронной Службе Занятости Населения Москвы.

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☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 12730477 добавлено в базу данных: Понедельник, 27 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

☑ Статистика предложения работы № 12730477:

Прочитано соискателями - 253 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "IKEA. Ростокино":

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☑ Подробности о вакантном месте:

Main assignments:

· Drive towards a consistent, seamless positive end-to-end customer experience and easy buying and selling of the service products through all channels;
· Deliver and lead the commercial action plan for your store with the customer in focus.
· Plan and determine your department's resources and investments based on store action plan needs and plans;
· Based on your local market insight ensure your store is locally relevant throughout the different sales channels;
· Together with relevant stakeholders support achievement of agreed goals and KPIs to improve customer experience;
· Use test an try approach in every day job to develop new store format and improve Customer shopping experience;
· To ensure that customer feedback is analysed within organization and the insights are used to make improvements in customer experience process;
· Ensure a customer-friendly, efficient and cost-effective execution of the payments process;
· Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment;
· Implement and follow up on the activities identified to remove hindrances and secure a customer-focused easy buying experience;
· Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer-friendly handling of complaints;
· Develop and lead a high performing customer experience team, developing them to deliver the business through people and securing the work together across all areas to achieve a seamless experience for the customer.

Requirements:

· Understanding of the customer life cycle and critical pain points connected to and between our channels;
· Brand management and marketing management;
· Strong customer and analytical knowledge;
· Budget management;
· Ability to work in fast paced and complex environments;
· Analytical, creative and strategic combined with ability to “think outside the box” challenging common ways of thinking;
· Strong leader with emphasis on relationship and good communication networking skills in various groups;
· Ability to communicate confidently and clearly in English.