Director of Rooms

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: от 6500 до 6500 USD.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 12863304 добавлено в базу данных: Воскресенье, 26 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

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☑ Подробности о вакантном месте:

We are looking for the Director of Rooms to Emerald Palace Kempinski Dubai.

SCOPE

The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division related sections (including Front Office, Butlers, Concierge and Guest Relations) and to ensure that all standards are fully implemented and at all times adhered to.

OVERALL OBJECTIVES

The job of Director of Rooms is executed satisfactorily when:

The operations of all Rooms Division related sections are running smoothly:

• Positive guest feedback on all channels including one on one, social media and CSS reports
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above
• Quality audit results are 85% and above
• KEES (Kempinski Employee Engagement Survey) results are 4.2 / 5 and above
• Kempinski Guest Experience is fully implemented
• Kempinski policies, procedures, and their respective standards are implemented
• Profitability and occupancy are achieved according to budget and forecast

At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.

MAIN RESPONSIBILITIES

• Participate in the development and preparation of the hotel’s strategic plan.
• Preparation of budget and monitoring of revenues.

• Profit and loss responsibility.

• Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.

• Optimize revenue by sales-promoting activities and collaborating with Revenue Management in order to achieve the best possible Revenue Penetration Market Share in the market.

• Control the duty roster for sub-departments guaranteeing quality as well as highest personnel cost efficiency.

• Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.

• Conduct interviews with potential candidates.

• Manage all operational tasks including their delegation and follow-up.

• Re-evaluate workflows to improve and optimize the organisation.

• Implement and evaluate procedures and policies.

• Ensure clear communications with all other department heads.

• Create career development plans for all employees who are either part of the Talent Pool or High Potentials.

• Regularly organize departmental meetings.

• Communicate management strategy and targets to department heads and line staff and ensure implementation.

• Ensure and communicate up-to-date procedures for all safety-relevant measures with the Fire & Safety team.

• Conduct daily walkthroughs to ensure quality standards and cleanliness in front and back of the house areas.

• Check the technical situation of the departments in Rooms Divisions.

• Maintain high visibility with guests and employees.

• Responsible for maintaining a minimum of 85% score during quality audits.

• Pre-opening tasks and responsibilities where applicable.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Conditions

• Accommodation
• Insurance
• Transportation

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Гостиницы, рестораны, общепит, кейтеринг; Управление многопрофильными активами; .

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