Guest Relations Manager (Marriott Novy Arbat)

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: сменный график.

Зарплата: от 57000 руб..

Место работы (точный адрес): Россия, Москва, улица Новый Арбат, 32.

☑ Актуальность объявления:

Это объявление № 17814458 добавлено в базу данных: Четверг, 23 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

☑ Репутация компании "Marriott International":

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☑ Подробности о вакантном месте:

Key responsibilities:

Ensure and Provide Exceptional Customer Service

• Provide services that are above and beyond for customer satisfaction and retention.
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Intervene in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Serve as a leader in displaying outstanding hospitality skills.
• Set a positive example for guest relations.
• Empower employees to provide excellent customer service.
• Maintain high visibility in public areas during peak times.
• Provide immediate assistance to guests as requested.
• Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Record guest issues in the guest response tracking system.
• Review comment cards and guest satisfaction results with employees.
• Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.

Support Projects and Policies Related to Guest Experience and Safety

• Support implementation of the customer recognition/service program, communicating and ensuring the process.
• Support regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Send a copy of MOD report to all departments on a daily basis.
• Ensures compliance with all policies, standards and procedures.
• Understand and implement all emergency plans including dealing with accidents, thefts, vicious crimes, fire, etc.
• Understand and comply with loss prevention policies and procedures.

Requirements to the candidates:

• Fluency in English and Russian languages.
• 1-2 years of experience in hospitality in guest contacts positions (in the Front Office or hotel restaurant or events department).
• Excellent communications skills.
• Ability and desire to make decisions and take responsibility.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Гостиницы, рестораны, общепит, кейтеринг; .

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