Field Service Engineer

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 18213704 добавлено в базу данных: Пятница, 28 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Репутация компании "Cytiva":

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☑ Подробности о вакантном месте:

Help us improve access to life-changing therapies that can transform human health

We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.

Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.

We are looking for a Field Service Engineer to work with our expert service & commercial team of ~1.200 employees across the world. Do you have a passion for sales? Then we would love to hear from you.

What you'll do

• Provide a complete After Sales Support Service to the installed customer base - installation, preventative maintenance and repair of our standard research and process systems as well as customized process systems.

• Improve customer satisfaction through smooth installation, IQ/OQ repair, preventive maintenance and minimum instrument downtime.

• Promote and develop Service business through delivering high standards and actively seeking opportunities to provide additional services and products.

Essential Responsibilities

• Plan and coordinate activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

• Provide advice on the use and care of instruments to customers, maintaining a high level of technical and customer management skill.

• Maintain ongoing communication with other Company staff and ensure adequate liaison with and support for, the Sales team.

• Plan & organize preventive maintenance visits.

• Promptly complete and return relevant paperwork (and electronic evidence) associated with service visits and installations.

• Attend and assist in the organization of training courses, meetings and seminars.

• Provide assistance and advice to Field Service and Regional Service Manager on matters relevant to the Company’s area of business.

• Maintain a positive and collaborative working relationship with other field service staff and the Sales force to ensure the customer needs are understood and met.

• Maintain stocks of useable spares, regularly reviewing the stock to optimize stock holding in keeping with instruments serviced.

• Ensure that tools and test equipment supplied by the Company are maintained in good and fully functional condition.

• Maintain an up-to-date awareness of changes to instruments and the wider aspects of technology.

• Complete allocated jobs in the shortest practical time. Where work cannot be completed retain ownership to see through to completion.

• Seek opportunities to expand the after-sales support business.

• Active promotion of Service Agreements and products, seeking opportunities for future business opportunities.

• Align with Environment, Health and Safety (EHS) Policy, laws, rules and procedures and completes all EHS training within agreed deadlines.

• The role will be 100% customer facing, but some tasks such as diagnostics/fix can be performed remotely via the mobile/remote tools provided.

Who you are

Required:

• Appropriate engineering or scientific education.

• Extensive experience in laboratory/manufacturing environment.

• Computer skills to include hardware & software (incl. MS Office packages).

• Excellent communication skills for customer service and the expansion of Service products including support agreements.

• Effective organizational and administrative skills.

• Ability to deal professionally with people at all levels or the organization.

• Willingness to travel 75%.

• Comfortable in clean room environment.

Desired:

• Knowledge of Life sciences or service business and customer base.

• Relevant instrumentation/technology experience.

• Knowledge of Cytiva product range.

• Basic computer networking skills.

• Experience of Service Support role in similar industry.

• Scientific or engineering related qualification.

• Knowledge of automation - Wonderware and Delta V control.

Who we are

Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.

Cytiva is a global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.

Cytiva is part of the Danaher family of life sciences companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world. As part of a greater Life Sciences platform, you’ll redefine what it means to innovate every day. Pioneering the future of science, research, and medicine gives you unlimited opportunities to find the next breakthrough that will best serve scientists and medical professionals in the fight to save lives.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

Сompany name: Cytiva (LLC "Cytiva RUS") | 109004 | Moscow | internal city area Tagansky municipal district | Stanislavsky str., 21, building 3 | premises I, office 57

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