Customer Support Manager (fintech, blockchain, crypto)

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: от 40000 до 100000 руб..

Место работы (точный адрес): Россия, Москва, Космодамианская набережная, 52с1.

☑ Актуальность объявления:

Это объявление № 18747496 добавлено в базу данных: Вторник, 25 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Репутация компании "LATOKEN":

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☑ Подробности о вакантном месте:

LATOKEN’s mission is to put financial life at fingertips. So everybody can use money to bring ideas to life to build the future and be a stakeholder of it.

Internet startups conquered the commanding heights after 20 years since the dot-com bubble. Blockchain is the internet of value - the next wave which outperforms any technology and industry in history. This technology is a game-changer for a vast market of blood and brain of humankind: payments and trading. As blockchain works worldwide: no need for central banks, layers of private banks, or custodians.

LATOKEN is a top blockchain bet on the financial system upgrade.

Our mission is to put
Money and assets at fingertips worldwide:

• Open account and deposit fiat in few seconds
• Manage money: Pay, Receive or Transfer
• Manage assets: Crypto, Startups, Pre - IPO, Equity...

Unit: Customer Success
Unit Mission: Clients are successful and evolving our products to delight their future needs.
Role: Customer Support Manager

Functions:

• Ensure fast response and assistance to users via Helpdesk tools (TG group, Zendesk Support & Chat, SM mentions);

• Facilitate all B2C user interactions with the company and increase user retention by delivering high-end and customer-oriented support

• Guide users all along the way with their IEO and listing page setup and launch

• Increase the quality and chat success rate and tailor solutions to clients needs

• Be user-needs oriented, build industry-best customer support by putting the highest priority on clients issues and shortening resolution time

• Answer chats on the 1st line accordingly to FAQ within 60 seconds

• Ensure a fast terminal checking for pending and rejected withdrawals and deposits

• B2B and B2C process automation and optimization

Requirements:

• Ability to work 2/2 12h night shifts;
• Fluent written English;
• At least 6 months of customer support experience;
• At least 6 months of experience working with social media (replying to customers, improving the image of the brand while responding);

• Knowledge of crypto/trading;

• Technical acumen & logical thinking;
• Self-starting, multi-tasking, well organized, able to work in a fast-paced environment, result-oriented;
• Understanding that remote work is as important as at-the-office one.

Benefits:

• Competitive salary;
• Exceptional performance-based bonuses;
• The top-notch international team of blockchain pioneers.

Why LATOKEN:

• Build the future. Level up the financial system. Put it at fingertips, so everybody can use the money to build and be a stakeholder of the future.
• 2x mobile users growth each month, 4.7 ratings.
• Largest primary market with 160 IEOs since 2017.
• The team is our main product, we build a culture capable to shift frontiers. A great workplace is stunning colleagues. Adequate performers should work elsewhere. The only top talent here.
• Be stakeholder. You build a product helping people's success. People pay for it and you get a stake of these future payments as a LATOKEN shareholder. We have the highest in fintech team shares pool.
• We overpay. If you are with us, as a shareholder, you should earn 10-100x comparing to any other top career alternative. And the team expects your performance to match the reward.
  You would receive $ 40 000 - 100 000 in stock option value. You can earn a lot if you put clients first, want, and capable to make the world better with the new technology.

Feel a great fit - apply now or forward to a great candidate.

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