Customer Support Manager (fintech, blockchain, crypto)
Вакансия № 18747496 от компании LATOKEN на Электронной Службе Занятости Населения Москвы.
✷ Смотрите другие предложения работы от компании LATOKEN.
☑ Основной блок:
Опыт работы: 1–3 года.
Тип занятости: полная занятость.
График работы: удаленная работа.
Зарплата: от 40000 до 100000 руб..
Место работы (точный адрес): Россия, Москва, Космодамианская набережная, 52с1.
☑ Актуальность объявления:
Это объявление № 18747496 добавлено в базу данных: Вторник, 25 февраля 2025 года.
Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.
☑ Статистика предложения работы № 18747496:
Прочитано соискателями - 61 раз(а);
Отправлено откликов - 0 раз(а);
☑ Репутация компании "LATOKEN":
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☑ Подробности о вакантном месте:
LATOKEN’s mission is to put financial life at fingertips. So everybody can use money to bring ideas to life to build the future and be a stakeholder of it.
Internet startups conquered the commanding heights after 20 years since the dot-com bubble. Blockchain is the internet of value - the next wave which outperforms any technology and industry in history. This technology is a game-changer for a vast market of blood and brain of humankind: payments and trading. As blockchain works worldwide: no need for central banks, layers of private banks, or custodians.
LATOKEN is a top blockchain bet on the financial system upgrade.
Our mission is to put
Money and assets at fingertips worldwide:
- Open account and deposit fiat in few seconds
- Manage money: Pay, Receive or Transfer
- Manage assets: Crypto, Startups, Pre - IPO, Equity...
Unit: Customer Success
Unit Mission: Clients are successful and evolving our products to delight their future needs.
Role: Customer Support Manager
Functions:
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Ensure fast response and assistance to users via Helpdesk tools (TG group, Zendesk Support & Chat, SM mentions);
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Facilitate all B2C user interactions with the company and increase user retention by delivering high-end and customer-oriented support
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Guide users all along the way with their IEO and listing page setup and launch
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Increase the quality and chat success rate and tailor solutions to clients needs
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Be user-needs oriented, build industry-best customer support by putting the highest priority on clients issues and shortening resolution time
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Answer chats on the 1st line accordingly to FAQ within 60 seconds
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Ensure a fast terminal checking for pending and rejected withdrawals and deposits
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B2B and B2C process automation and optimization
Requirements:
- Ability to work 2/2 12h night shifts;
- Fluent written English;
- At least 6 months of customer support experience;
- At least 6 months of experience working with social media (replying to customers, improving the image of the brand while responding);
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Knowledge of crypto/trading;
- Technical acumen & logical thinking;
- Self-starting, multi-tasking, well organized, able to work in a fast-paced environment, result-oriented;
- Understanding that remote work is as important as at-the-office one.
Benefits:
- Competitive salary;
- Exceptional performance-based bonuses;
- The top-notch international team of blockchain pioneers.
Why LATOKEN:
- Build the future. Level up the financial system. Put it at fingertips, so everybody can use the money to build and be a stakeholder of the future.
- 2x mobile users growth each month, 4.7 ratings.
- Largest primary market with 160 IEOs since 2017.
- The team is our main product, we build a culture capable to shift frontiers. A great workplace is stunning colleagues. Adequate performers should work elsewhere. The only top talent here.
- Be stakeholder. You build a product helping people's success. People pay for it and you get a stake of these future payments as a LATOKEN shareholder. We have the highest in fintech team shares pool.
- We overpay. If you are with us, as a shareholder, you should earn 10-100x comparing to any other top career alternative. And the team expects your performance to match the reward.
You would receive $ 40 000 - 100 000 in stock option value. You can earn a lot if you put clients first, want, and capable to make the world better with the new technology.
Feel a great fit - apply now or forward to a great candidate.
☑ О компании:
Обратите внимание на веб-сайт компании - http://latoken.com/ - с подробной информацией об организации, в том числе контактными телефонами.Логотип (эмблема, торговая марка, бренд) компании:
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