Marketing and Sales Operations Representative

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Садовническая набережная, 75.

☑ Актуальность объявления:

Это объявление № 20815047 добавлено в базу данных: Среда, 5 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

☑ Репутация компании "Caterpillar":

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☑ Подробности о вакантном месте:

JOB DUTIES:

• Actively contribute to Caterpillar and dealer teams in the development and implementation of services growth plans, specifically in the areas of population growth, marketing & sales and digital operations, including conducting customer and dealer surveys, data collection and interpretation, market segmentation, opportunity analysis and prioritization, commercial solution design, action planning, execution and governance
• Lead various projects and initiatives involving cross-functional dealer and Caterpillar teams in support of dealer services growth plans, in the areas of marketing & sales and digital operations
• Ensure effective governance for the implementation of dealer services growth plans related to marketing & sales and digital operations through timely reporting, regular progress reviews, effective communication with participants and stakeholders and robust follow up process
• Guide and assist dealers in assessing sales & marketing coverage and Sales Funnel Management effectiveness, drive alignment on gaps and priorities, develop and implement improvement plans
• Conduct regular dealer assessment under Marketing & Sales and Digital Excellence Programs in conjunction with the Marketing & Operations Support team. Identify dealer capability gaps, support dealers in developing and implementing improvement plans for staffing, training, information systems, business processes and operational efficiency
• Ensure dealer adoption of and adherence to the most advanced Caterpillar global distribution practices and standards in marketing & sales and digital operations
• Advise dealers on an effective use of Caterpillar information systems and enable timely and consistent transfer of high-quality data from dealer business systems to Caterpillar
• Ensure dealer compliance with Caterpillar policies and procedures related to marketing & sales and digital operations. Identify gaps in dealer awareness and occurrences of non-compliance and address those through appropriate communication, training and escalation
• Support Caterpillar industry teams and dealers in designing and marketing innovative commercial solutions targeted at services growth
• Collect and analyze customer feedback related to marketing & sales and digital operations. Initiate and drive actions to ensure that Caterpillar and dealer solutions meet customer requirements and increase customer satisfaction and loyalty
• Identify and address issues of dealer underperformance and misalignment in a persistent, constructive and collaborative manner
• Gather dealer feedback, concerns and requests with regard to Caterpillar processes, systems, initiatives, etc., communicate them to the appropriate groups within the company and facilitate timely response and resolution
• Develop and maintain effective working relationships with dealers and internal business partners at both management and operational levels
• Liaise effectively with dealers and various Caterpillar teams to drive execution of joint action plans, facilitate alignment and enhance collaboration. Be a valuable team member and a trusted advisor, provide insight and recommendations to both dealers and Caterpillar industry partners
• Stay abreast with market developments, technology changes, competitive activities, customer and dealer needs and issues, dealer operations, etc.

• Travel Time: up to 50%

REQUIRED QUALIFICATIONS:

• University degree
• At least 3 years of prior experience in customer and/or dealer facing assignments
• Fluent English and Russian
• Project management experience

REQUIRED SKILLS AND COMPETENCIES:

• Excellent communication and human relations skills
• Ability to work independently, strong accountability, planning and organizing
• Persuasiveness, influencing and negotiation skills
• Effective team player
• Strong analysis and decision making
• Initiative and innovation
• Change agent
• Willingness to embrace diversity when working with people from different backgrounds and cultures
• Flexibility and agility for a highly and frequently evolving business environment

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Промышленное оборудование, техника, станки и комплектующие; .

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