Marketing and Sales Operations Representative

Вакансия № 20815047 от компании Caterpillar на Электронной Службе Занятости Населения Москвы.

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☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Садовническая набережная, 75.

☑ Актуальность объявления:

Это объявление № 20815047 добавлено в базу данных: Среда, 5 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

☑ Статистика предложения работы № 20815047:

Прочитано соискателями - 122 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "Caterpillar":

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☑ Подробности о вакантном месте:

JOB DUTIES:

Actively contribute to Caterpillar and dealer teams in the development and implementation of services growth plans, specifically in the areas of population growth, marketing & sales and digital operations, including conducting customer and dealer surveys, data collection and interpretation, market segmentation, opportunity analysis and prioritization, commercial solution design, action planning, execution and governance
Lead various projects and initiatives involving cross-functional dealer and Caterpillar teams in support of dealer services growth plans, in the areas of marketing & sales and digital operations
Ensure effective governance for the implementation of dealer services growth plans related to marketing & sales and digital operations through timely reporting, regular progress reviews, effective communication with participants and stakeholders and robust follow up process
Guide and assist dealers in assessing sales & marketing coverage and Sales Funnel Management effectiveness, drive alignment on gaps and priorities, develop and implement improvement plans
Conduct regular dealer assessment under Marketing & Sales and Digital Excellence Programs in conjunction with the Marketing & Operations Support team. Identify dealer capability gaps, support dealers in developing and implementing improvement plans for staffing, training, information systems, business processes and operational efficiency
Ensure dealer adoption of and adherence to the most advanced Caterpillar global distribution practices and standards in marketing & sales and digital operations
Advise dealers on an effective use of Caterpillar information systems and enable timely and consistent transfer of high-quality data from dealer business systems to Caterpillar
Ensure dealer compliance with Caterpillar policies and procedures related to marketing & sales and digital operations. Identify gaps in dealer awareness and occurrences of non-compliance and address those through appropriate communication, training and escalation
Support Caterpillar industry teams and dealers in designing and marketing innovative commercial solutions targeted at services growth
Collect and analyze customer feedback related to marketing & sales and digital operations. Initiate and drive actions to ensure that Caterpillar and dealer solutions meet customer requirements and increase customer satisfaction and loyalty
Identify and address issues of dealer underperformance and misalignment in a persistent, constructive and collaborative manner
Gather dealer feedback, concerns and requests with regard to Caterpillar processes, systems, initiatives, etc., communicate them to the appropriate groups within the company and facilitate timely response and resolution
Develop and maintain effective working relationships with dealers and internal business partners at both management and operational levels
Liaise effectively with dealers and various Caterpillar teams to drive execution of joint action plans, facilitate alignment and enhance collaboration. Be a valuable team member and a trusted advisor, provide insight and recommendations to both dealers and Caterpillar industry partners
Stay abreast with market developments, technology changes, competitive activities, customer and dealer needs and issues, dealer operations, etc.
Travel Time: up to 50%

REQUIRED QUALIFICATIONS:

University degree
At least 3 years of prior experience in customer and/or dealer facing assignments
Fluent English and Russian
Project management experience

REQUIRED SKILLS AND COMPETENCIES:

Excellent communication and human relations skills
Ability to work independently, strong accountability, planning and organizing
Persuasiveness, influencing and negotiation skills
Effective team player
Strong analysis and decision making
Initiative and innovation
Change agent
Willingness to embrace diversity when working with people from different backgrounds and cultures
Flexibility and agility for a highly and frequently evolving business environment