Tech support specialist

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Мясницкая улица, 13с18.

☑ Актуальность объявления:

Это объявление № 22152296 добавлено в базу данных: Среда, 22 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Репутация компании "ProctorEdu":

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☑ Подробности о вакантном месте:

ProctorEdu is a proctoring system for online monitoring, recording, and evaluating user behaviour throughout online assessments. Proctoring functions are integrated with LMS or testing platforms, which allow to control remote exams in live or automated modes. Our purpose is to become a leader in the international market. Let’s do it together!

Basic Skills and Qualifications:

• Bachelor’s degree.
• Advanced English (written, verbal).
• At least one year customer service experience.
• Excellent analytical and problem-solving skills.
• Advanced Presenting Skills.
• Ability to understand and follow specific instructions and procedures.
• Self-motivated learner who thrives in a fast-paced environment with aggressive timelines.
• Technical support experience or customer support experience in a technical environment.
• Familiarity with agile processes (scrum, user story writing, kanban, SAFe).
• Bonus: Professional experience in higher education or LTI (Learning Tools Integrations).

The responsibilities:

• Serve as the point of contact for customers and partners with integration questions/problems.
• Recreate, research, troubleshoot, document, monitor and (if possible) resolve complex technical problems related to Proctoring software, networks and operating systems.
• Providing support for our test centre network ticketing service, emails, google meet (10-20%).
• Facilitate resolution of customers issues by logging and verifying bugs/enhancements.
• Completing administrative tasks, including reporting, compiling data for clients, completing and organising test centre documents, assisting sales team on product demo (pre-sale).
• Keep customers updated on problem resolution status.
• Assist with support case root cause and impact analysis.
• Escalate system, partner, and customer issues clearly and timely.
• Conduct virtual technical workshops with customers/partners, as needed.
• Achieve quality and satisfaction metrics for ongoing customer support activities.
• Special Conditions Non-standard work hours required, occasional overtime/weekend hours required.

What we offer:

• Supportive environment to fulfill your talents and ambitions.
• Transparent communication in the team.
• Working at a company that operates both in Russia and internationally.
• Cozy coworking space in the centre of Moscow.
• Ability to work remotely.
• Joint trips to other cities, real life communication.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

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