Field Service Manager, Russia

Вакансия № 22243487 от компании ООО Marel Food Systems на Электронной Службе Занятости Населения Москвы.

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☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, ул. Маршала Прошлякова, дом 30.

☑ Актуальность объявления:

Это объявление № 22243487 добавлено в базу данных: Среда, 12 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Статистика предложения работы № 22243487:

Прочитано соискателями - 155 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "ООО Marel Food Systems":

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About the job

As Marel continue to grow and to ensure we put our customer first, we are looking for a Field Service Manager to join our team in Russia. As our new Field Service Manager, you will be responsible for the local management and development of our growing Field Service team that is fully capable of fulfilling customer demand for all field service activities. Do you believe you are ready for the challenge?

What you’ll be doing

Leading and daily Management of a team of 17 Field Service Engineers as well as a Field Service Scheduler.
Monitor employees' work levels and review work performance through KPI benchmarking.
Ensures that all Installations, Planned maintenance, Repairs, Emergency Support and special projects are executed efficiently by the team.
Continuous development of the team through mentoring and training.
Update and monitor our skills matrix, knowledge and experience to identify and address any gaps to ensure we can meet our Customer demand.
Responsible for Health and Safety worker training, for site and working on Marel equipment.
Investigate and or assist Health and Safety Executive (HSE) with accidents and injuries, and prepare and escalate reports of findings.
Mentor employees on work-related issues and encourage employees to improve skill deficiencies to ensure and increase employee job satisfaction.
Initiate personnel actions, such as hires, promotions, personal development plans, transfers, discharges, and disciplinary measures when required and conduct regular appraisals and performance meetings with next in line employees
Participate in Field Service Management meetings and support Industry/Regional Field Service Managers in setting directions, goals, strategy and compensation strategy for the operation.
Act as a management representative when visiting Customers premises, and dealing with such relations in a professional manner.
Monitor new products introduced to the market and ensure skills requirements are addressed within the market and team.

About you

Professional experience in Field Service Management within the equipment/Software manufacturing sector and/or similar industries. Food industry preferable
Leadership, Management and motivation of people, gaining commitment from both internal and external colleagues.
Ability to quickly familiarize oneself with the company’s installed base within the region and relevant technology.
Ability to quickly familiarize oneself with the company’s products and processes.
Knowledge of principles and processes for providing high quality field service to customers. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Degree in Mechanical or Electrical Engineering from a technical college or similar, or relevant work experience.
Former team leader, excellent communicator, comfortable in dealing with customer’s management
Excellent written and spoken Russian and English.

We offer

We offer you the opportunity to develop yourself. This starts on you first day. You will receive an extensive, well-prepared onboarding period, followed by a function-specific development track of one year. You will be guided by our organization and an experienced coworker, that will teach you the specialist knowledge of our advanced equipment. On an annual basis, you will create a personal development plan so your professional and personal development are always top of mind. Our informal culture offers you the opportunity to take your own responsibilities and show initiatives.