CRM System Manager

Вакансия № 22689763 от компании ООО Ново Нордиск на Электронной Службе Занятости Населения Москвы.

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☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 22689763 добавлено в базу данных: Воскресенье, 26 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Статистика предложения работы № 22689763:

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Отправлено откликов - 0 раз(а);

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☑ Подробности о вакантном месте:

Do you want to join a team of experts who are passionate about their job and develop your career in a high performing company with one of the best working environments? Then join us as our new CRM System Manager.

About the Department

Novo Nordisk is a global healthcare company with more than almost 100 years of innovation and leadership in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia, growth disorders and other serious chronic diseases.

The headquarter is in Denmark and Novo Nordisk employs over 45,000 people in 80 countries, and markets its products in more than 169 countries.

Russia is part of the SEEMEA region, which includes countries in Southern and Eastern Europe, Africa and the Middle East. The Russian branch employs 320 people.

You will be reporting to the Business Dev & Intelligence Director.

The Position

In the role of CRM System Manager, you will become the functional owner and subject matter expert of our CRM system. You will know all the flows, processes and data streams. You will facilitate the orchestration of the CRM across the Field force (Sales, Marketing, Medical Affairs), and coordinate CRM activities between affiliate (Russia), region, and Global.

Your daily responsibilities will include:

Liaise with core stakeholders and understand business needs, challenges and opportunities and propose CRM solutions
Collaborate with the Commercial IT organization to monitor and report progress on CRM, new features deployment and upgrades, integration with other systems
Own, monitor and report progress on CRM new features deployment and upgrades and trains users on new features
Create charts and scheduling of activities and track to ensure tasks are completed and updates stakeholders
Train new users on CRM system
Maintain detailed knowledge of all aspects of projects linked to CRM and adjust as needed to deliver goals
Investigate ways to improve usage of CRM and establish workflows and standards or entering data in CRM system
Recommend on the use of CRM system and data to improve customer experience
Responsible for Customer data quality and Consent data in CRM
Review user feedback and look for areas of improvement
Customize and extract reports from CRM and support in analysing business trends
Develop tactics to coordinate change management process and embed changes in ways of working
Act as focal point of contact for IQVIA and Novo Nordisk Global IT

Qualifications

University degree
Previous experience in scoping and deploying CRM solutions in Healthcare/Life Sciences is Essential, 3-5 years
Working knowledge of pharmaceutical industry and project management processes
Demonstrated track record in managing large scale projects that realize business benefits
Demonstrated track record in CRM Project Management
Experience in stakeholder management

Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.