Senior Technical Account Manager

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Лесная улица, 43.

☑ Актуальность объявления:

Это объявление № 22864780 добавлено в базу данных: Среда, 12 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

☑ Репутация компании "Stellar Labs":

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☑ Подробности о вакантном месте:

We are Stellar Labs, a dedicated team of experts and consultants in CRM, UX and conversion rate optimization. We are exclusively working with best-in-class solutions: Dynamic Yield, Algolia, Anagog and others.

Our portfolio of clients includes top businesses from areas of retail, e-commerce & omnichannel, telecom, banking and services, including VTB, Citilink, Beeline, Kaspi.kz, TSUM, Perekrestok, Eldorado and more.

Currently, we are in the process of expanding our team and are seeking for a bright and self-driven individual for a position of Technical Account Manager to join our Customer Success team.

What you will do:

• Act as a first line of support for our clients, resolving basic to complex issues for customer inquiries;

• Work closely with Solution consultant team as a technical expert and operational support;

• Support client integration process at all stages;

• Build regulation rules, FAQs, and other related documentation together with the Solution Consultant team;

• Provide routine research and data analysis for troubleshooting purposes;

• Escalate systematic issues (operational/product) to decrease churn and improve overall customer satisfaction.

We are looking for:

• 2+ years of related experience;

• Fluent English;

• Ability to quickly learn new software products and dig into details;

• Good client-focused communication skills;

• Proactiveness, self-organization, positive thinking and communication, customer-oriented mindset;

• Analytical thinking;

• Attention to detail and good problem-solving skills;

• IT related education and customer service skills & experience would be a plus.

What we offer:

• Great opportunity of freedom and trust - flexible working hours, hybrid schedule with result-oriented focus, rather than time spent;

• Growth potential in a professional team with international ambitions and global partners; very open-minded and positively-flexible management;

• Compensation of education costs, conferences and atmosphere of personal development in a fast growing company;

• Opportunities to make a real impact on company business and customer success;

• Cozy company office in the city center (m. Belorusskaya, near Depo);

• Challenging and inspiring projects from top e-commerce, fintech and service companies from both Russia and Europe;

• Opportunity to work closely and grow with our tech partners, leading technology companies: Dynamic Yield, Algolia and others.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

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