Customer Support Specialist

Вакансия № 24567040 от компании Dzing Finance на Электронной Службе Занятости Населения Москвы.

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☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 24567040 добавлено в базу данных: Четверг, 6 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

☑ Статистика предложения работы № 24567040:

Прочитано соискателями - 56 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "Dzing Finance":

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☑ Подробности о вакантном месте:

About us:

In 2018 DZING was born with an idea that banking as-a-service should be delivered turnkey and at a fair price.

We have created the unique platform that allows us to design and operate custom-made neobanks. We also have our own neobank where we test new product and service offerings that will soon be available to our B2B clients.

So what is DZING for White Label Partners?

Fully customizable banking as-a-service solution
Branded app and payment cards
Customer support that speaks in your language
Fast integration with your business processes
No operating costs and revenue share

DZING is truly global: with offices in different countries, multinational and multicultural teams. We follow our partners and establish ourselves in new geographies, where we can help them grow. We have brought in the best talent, and we are becoming better every day. DZING constantly looks for the best technologies in the ever-changing technology world - all to provide unique and high-quality services to our White Label Partners and to make end users happy.

DZING is a fast-growing company. We are striving to accommodate all the requirements of our White Label Partners and deliver fast quality solutions for each of our customers. We are always upfront on what we can deliver straight away or what we could accommodate for you in the nearest future. Our partners are welcome to have an inside look at how the DZING technical solution operates.

Safety and security of your finances are the top priority of DZING. We are a regulated electronic money institution and hold Tier 1 PCI DSS certification to ensure all the transactions are safe and secure. Our processes are fully aligned with the stringent regulatory requirements in line with best industry standards.

DZING has offices in the UK and EU, supporting our business operations and expansion.

About the role:

It's remote work with night shifts

Provide excellent customer service through live chat, e-mail, etc. in a timely and accurate manner.
Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
Analyse customer complaints and provide appropriate corrective actions.
Assist directly or route customers to the appropriate personnel for assistance.
Ensuring all customer information is accurate, up-to-date, and easily accessible.
Ensure customer satisfaction by meeting customer needs in a courteous and timely manner.
Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
Communicating with customers via chat and call systems.
Develop and maintain in-depth product knowledge.
Conduct customer surveys about the company’s service so as to obtain feedback.
Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.

About requirements:

Fluent English
Experience in Banking services
Work in a fast paced, high-pressure environment while remaining calm, with good time management skills and prioritising workload
Technical awareness & multitasking is a must.
IT skills, including ability to work fluently with raw client data using a variety of tools and systems
Start-up experience is a plus
Deep understanding of customer behaviour and their needs
Ability to solve hard cases, complaints and coordinate critical issues across departments and provide prominent and quick solutions.
Excellent communication skills both in writing and verbally
Ability to assess situations logically
Additional knowledge of EU languages is a bonus
Team player