Technical Support Specialist

Вакансия № 24916635 от компании Adapty на Электронной Службе Занятости Населения Москвы.

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☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 24916635 добавлено в базу данных: Четверг, 13 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

☑ Статистика предложения работы № 24916635:

Прочитано соискателями - 86 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "Adapty":

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☑ Подробности о вакантном месте:

Adapty was born as a product from developers to developers. Having 3 big components in its heath (6 SDKs, Web API, admin panel) Adapty is a professional tool. Although, we design the product to be easy and intuitive to use and hide all complex implementations under the hood, sometimes our customers and users need live help from us.

For the last 6 months we have a rapid growth of new customers and thus increased support volume. We try to continue serving our customers with high-quality support with a quick response rate and high SLA, for this, we use Intercom with enriched automation.

That’s why we’re looking for a strong support manager, who can help us onboard new customers and help them with the platform.

We're a fully remote company and looking for candidates preferably in the EU or USA. This is a full-time employment position with an opportunity to work fully remotely.

In this role, you will...

Provide customer support. Go deep into the client's use case.
Automate communication. Find common scenarios and automate them in any way possible. Reduce routine and maximize SLA.
Report bugs and feature requests to a product team. You’re a frontliner of our active users and you’re the first one who knows if something isn’t working as expected. Collect the feedback and help us build a better product.
Help business development and customer success team. Help customers upgrade to better plans, match customers’ expectations and help them be happy.
Build relationships and trust. Stay friends with customers and make them love Adapty.

You will be a great fit if...

You’re a great patient communicator. You’re tolerant to different people and love communication. You speak and write both English and Russian fluently.
You have a proven background. We expect you to teach us, not vice versa. You have proven experience from an international SaaS company, know common support systems (we use Intercom) and you’re a pro in using them.
You’re ready to own your results. You want it all and you want to be the leader.

It’d be great if...

You understand tech communities. You can talk to mobile devs/marketers in the same language.
You know SQL. You’ll often need to take deep into logs and databases.

How to apply?

Now that you know about us, we would like to learn more about you. Feel free to apply and attach an engaging message with the information you think is relevant. Tell us why you want to join us, what excites you about the problems we're solving and how you envision your role in Adapty. Read about our application process: https://adapty.io/jobs