Technical Support Engineer

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: от 1700 USD.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 28052612 добавлено в базу данных: Четверг, 13 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Репутация компании "Zentist":

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☑ Подробности о вакантном месте:

About the Role

As a Technical Support Engineer, you will play a vital role in delivering a great experience to our customers. Your dedication to maintaining effective support will contribute significantly to the Remit.AI Dashboard's success and growth.

At Zentist You...

• Strive to ensure customer success by actively working towards resolving their pain points, understanding their needs and challenges

• Manage and prioritize support tickets using a ticketing system to ensure all customer issues are addressed promptly and efficiently

• Assist with onboarding new customers by delivering data setup and user configuration

• Continuously monitor the application's performance and data processing to identify potential issues proactively

• Work closely with Product Development, Product Management, and Customer Operations teams

You come to us with:

• 2+ years of experience in a technical support role

• Strong troubleshooting skills with the ability to allocate the issue, find the root cause, and identify patterns.

• High attention to detail, capable to work with large volumes of data, switching context

• Understanding of the client-server architecture, HTTP protocol

• Proficiency in SQL

• Hands-on experience with developer and logs analysis tools (Splunk, Sentry, LogRocket), ticket management systems (Zendesk, JIRA), knowledge base systems (Notion)

• Excellent written and verbal communication skills in English

Our teams currently use Python 3.x, Flask, Graphene, Alchemy, SQL, Docker, K8s, Cypress, PyTest, React, and various 3rd party APIs.

About Zentist

Dental insurance plans are notoriously complicated. Policy agreements are difficult for consumers to understand and for providers to service and manage. We started Zentist because we believe neither consumers nor providers should struggle with the complexity of understanding and utilizing dental plans. At Zentist, we are developing billing technology between dental providers and insurance companies that abstracts away all the complexity of billing and collecting insurance.

We’re located in San Francisco and we’re backed by leading investment firms including Costanoa Ventures, Point Nine Capital, and Fika Ventures. We would like to build our core team at a foundational point in the company to help us build a category-defining product for the long term.

At Zentist, we promote a productive and collaborative culture. We work hard, have fun, and treat people with respect. Our benefits include a competitive salary and equity package, a culture of learning and development, and more!

Zentist is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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