Manager IT Customer services (HelpDesk)

Вакансия № 29214210 от компании «Филип Моррис Интернэшнл» в России на Электронной Службе Занятости Населения Москвы.

✷ Смотрите другие предложения работы от компании «Филип Моррис Интернэшнл» в России.

☑ Основной блок:

Опыт работы: более 6 лет.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 29214210 добавлено в базу данных: Пятница, 21 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

☑ Статистика предложения работы № 29214210:

Прочитано соискателями - 10 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "«Филип Моррис Интернэшнл» в России":

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☑ Подробности о вакантном месте:

We are seeking a manager to lead the IT Customer services stream, ensure that it remains on the leading edge of technical expertise and customer centric culture for Russia affiliate. Manager IT Customer services will setup and develop local IT Customer services team capabilities and orchestrate third party providers, decide their roles and duties in overall service delivery model. Will oversee deploying and maintaining fundamental digital workplace components based on Microsoft 365 and local products, serve as a point of contact for affiliate teams and vendors.

As a Manager IT Customer services, you are a customer-focused technical expert that provides consulting, technical guidance, and capable for hands-on assistance for solutions in the Microsoft 365 and other digital workplace platforms. You demonstrate and apply balanced creativity to address customer feedback in service provisioning level, design and development. By your team performance you help our internal customers to solve IT incidents and respond to their requests as a trusted technical and process advisor.

Обязанности работника:

Own and define Digital Workplace and Collaboration Platform roadmap
Drive evolution, technical changes, and improvements in the Platform
Collaborate with internal customers and stakeholders, vendors and specialists to translate requirements into a prioritized backlog of user stories for the Platform team to implement
Act as an ambassador for the Platform, and as the primary contact for technical queries, new feature requests and product roadmap plans
Articulate the features and benefits of chosen solutions and products
Own and define End User Equipment hardware standards related to DW&C, manage lifecycle

Требования к работнику:

At least 5 years’ experience in IT support or infrastructure lead role, preferably in multinational enterprise environments
A proven engineer / service manager, able to think big and define a bold vision, but capable do explain the difference between DHCP and DSCP
Hands-on, and “does what it takes” attitude to drive success
Team player with strong drive and collaboration skills
Excellent communicator, able to present complex ideas understandably and persuasively
Recognized thought leader in the following areas:
Digital Workplace and collaboration solutions setup and maintenance in hybrid multitenant environments. Experience with Microsoft 365 products is a preference
Extensive knowledge on end user equipment management
Special knowledge of the following vendor products, ideally with appropriate certifications:
Microsoft Windows
Active Directory
Microsoft Azure
Microsoft 365
SimpleOne
ServiceNow
Experience working with Agile / Scrum
University degree
Fluent English and Russian (spoken and written)