Customer Service Manager

☑ Основной блок:

Опыт работы: более 6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 3051776 добавлено в базу данных: Воскресенье, 19 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Репутация компании "SCA Hygiene Products Russia, an Essity company":

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☑ Подробности о вакантном месте:

Essity is seeking for a Customer Service Manager for Russia, CIS and Ukraine.
Are you looking for a new challenge? The person we are looking for have the ability to see the overall picture as well as handling the details. You also have the ability to work and communicate to a lot of different functions within the organisation. You need to be very good at both decision making and priority setting and the job requires that you handle many different tasks at the same time. Therefore you need to have a well-structured and organized way of working.
The position is based in Moscow. The customer service team includes 6 persons reporting to the Customer Service Manager. You will report to the Regional Business Logistic Director and be a part of the Local Management Team and the Regional Customer Service Mgr Team.

Location: Moscow

Reports to: Business Logistics Director Region North (based in Europe)

Geographical responsibility: Russia, CIS and Ukraine

Main Tasks:

• Sets, drives and follow-up on agreed business logistics performance targets for Russia, CIS and Ukraine, which are aligned with the Regional Business Logistic strategy.
• To manage the Customer Service department in line with sales strategy.
• Ensure efficient resource management and that the department delivers a high standard of performance at all times, enabling customer satisfaction and achievements of targets.
• Motivate the customer service team; support and provide regular feedback, coaching and development of team members according to performance management.
• To oversee the operations of the department, ensuring targets are met and ideally exceeded vs. Key Performance Indicators and that the team delivers a high level of customer service.
• Ensure that all processes and procedures are continuously improved and up to date.
• Management of the team in order to reduce customer complaints, by identifying root causes and implementing corrective actions to resolve all issues.
• Ensure that all data is maintained and accurate in the systems utilised by the department and that the systems are used correctly and efficiently.
• Continually monitor Key Performance Indicators at Customer level. Analyse and report on results on a regular basis.

Key Competencies:

• University degree in Business administration or similar.
• Minimum 5 years work experience from Logistics or Customer Service functions.
• Experience in managing the team
• Languages: Fluent in Russian and for English – written and verbal.
• Ability to travel.

Leadership capabilities:

• Customer focus.
• Business acumen.
• Strategic and analytical thinking.
• Strong communication skills.
• Ability to work independently and proactive.
• Result driven.
• Team player.
• Makes the vision happen.
• Builds effective teams.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Лесная промышленность, деревообработка; Товары народного потребления (непищевые); .

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