Customer Service Specialist (fixed-term agreement)

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: проектная/временная работа.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Калужская, улица Обручева, 30/1с2.

☑ Актуальность объявления:

Это объявление № 4967084 добавлено в базу данных: Понедельник, 3 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Репутация компании "Stanley Black&Decker":

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☑ Подробности о вакантном месте:

Stanley Black & Decker is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth. Joining the Stanley Black & Decker team means joining one of the world's largest, fastest-growing, and most dynamic companies. It also means joining a team that has been globally recognized as one of the most innovative, sustainable, and rewarding companies in the world.

Based on organizational structure requirements, offering a fixed-term contract due to an employee's upcoming maternity leave, we are currently looking for a Customer Service Specialist to join our team in Russia. Customer Service Specialist (CSS) is responsible for communication with customers in the area of product ordering, shipments and payments. The CSS is managing the shipments process from order to execution of documents in close cooperation with the sales department, clients and WHs. The CSS collects requests and inquiries from the customers and forwards these to the relevant people in the organization.

Customer Service Specialist

Major Responsibilities:

• Orders processing in SAP accordance with customers’ commercial conditions and price-lists, coordination of shipments with 3PL provider and transportation company including collection of standard documentation (cargo acceptance, invoices, etc.);
• Working with different customers: DIY, Traditional Trade, Export
• Prompt and non-stop support of Sales & Marketing programs, coordination of relevant activities with all parties involved (Customers, Sales, Marketing, Technical Service, Finance);
• Customers' claims processing.
• Interaction with customers on payments and debts according to the money collection policy.
• Reporting

Key Requirements:

• Higher education, technical back ground and/or past work experience with technical products is an advantage
• Previous experience 3+ years in a similar position including knowledge of inbound/outbound operations
• Advanced user of MS Office (Excel, Word)
• Proficient user of SAP MM and SD modules as a must
• Stress resistant, good organizational and analytical skills, ability to work in team
• Excellent communication and negotiation skills
• Working knowledge of English both oral and written
• Must be reliable and have a positive attitude; high level of enthusiasm and a passion for excellence

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Электроника, приборостроение, бытовая техника, компьютеры и оргтехника; .

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