Consumer Engagement Team Lead

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 6668212 добавлено в базу данных: Пятница, 7 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Репутация компании "Nestle":

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☑ Подробности о вакантном месте:

Nestle, the world’s leading nutrition, health and wellness company, is currently looking for bright and highly motivated professionals for the position of Consumer Engagement Team Lead.

About this role:

Consumer Engagement role:

• Strategic and operational management of interaction with consumers through direct digital communication channels (hotlines, social networks, messengers, etc.);
• Spreading positive Brand image in Digital, creating Brand ambassadors among consumers;
• Defining the best relevant content per each channel to engage, acquire, and retain customers;
• Tactical and operational control over the activities of the Consumer Relations Center for all Nestl? businesses;
• Actively interaction with the brand teams of all Nestl? businesses to maintain consumer loyalty to the company's products;
• Full support of the process of communication with consumers;
• Leading the implementation of projects in the field of communication with consumers;
• Monitoring the emergence and development of innovative tools and approaches to communication with consumers and ensure their implementation in the work;
• Leading the resolution of crisis situations with a view to their positive resolution;

Internal call center management (2 specialists)

• Tactical and operational management (2 subordinates);
• Hiring of new employees to the team (training and development);
• Controlling the efficiency and quality of the specialists work in accordance with KPIs.

Managing an external call center 30 people.

• Strategic and operational control over the activities of the external call center in the format of "24 hours / 7 days a week":

holding tenders for the selection of contractors, drawing up technical specifications, monitoring the quality and effectiveness of the services provided;

• Providing complete and up-to-date information to External call center on products, services and promotions of Nestl? company, conducting specialized trainings.

Key Requirements:

• Higher education;
• At least 3 years’ experience in 1 or 2 areas: Marketing communications, Progressive means of direct communication with consumers (Digital), Call Center;
• Project management skills, decision-making ability;
• Experience in reporting and analytics;
• Experience with customer databases;
• English (Upper-Intermediate).

What can we offer in return?

• Fixed salary and bonus;
• Medical & life insurance;
• Meal allowance;
• Corporate trainings.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Продукты питания; .

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