Consumer Engagement Team Lead

Вакансия № 6668212 от компании Nestle на Электронной Службе Занятости Населения Москвы.

✷ Смотрите другие предложения работы от компании Nestle.

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 6668212 добавлено в базу данных: Пятница, 7 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Статистика предложения работы № 6668212:

Прочитано соискателями - 215 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "Nestle":

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☑ Подробности о вакантном месте:

Nestle, the world’s leading nutrition, health and wellness company, is currently looking for bright and highly motivated professionals for the position of Consumer Engagement Team Lead.

About this role:

Consumer Engagement role:

Strategic and operational management of interaction with consumers through direct digital communication channels (hotlines, social networks, messengers, etc.);
Spreading positive Brand image in Digital, creating Brand ambassadors among consumers;
Defining the best relevant content per each channel to engage, acquire, and retain customers;
Tactical and operational control over the activities of the Consumer Relations Center for all Nestl? businesses;
Actively interaction with the brand teams of all Nestl? businesses to maintain consumer loyalty to the company's products;
Full support of the process of communication with consumers;
Leading the implementation of projects in the field of communication with consumers;
Monitoring the emergence and development of innovative tools and approaches to communication with consumers and ensure their implementation in the work;
Leading the resolution of crisis situations with a view to their positive resolution;

Internal call center management (2 specialists)

Tactical and operational management (2 subordinates);
Hiring of new employees to the team (training and development);
Controlling the efficiency and quality of the specialists work in accordance with KPIs.

Managing an external call center 30 people.

Strategic and operational control over the activities of the external call center in the format of "24 hours / 7 days a week":

holding tenders for the selection of contractors, drawing up technical specifications, monitoring the quality and effectiveness of the services provided;

Providing complete and up-to-date information to External call center on products, services and promotions of Nestl? company, conducting specialized trainings.

Key Requirements:

Higher education;
At least 3 years’ experience in 1 or 2 areas: Marketing communications, Progressive means of direct communication with consumers (Digital), Call Center;
Project management skills, decision-making ability;
Experience in reporting and analytics;
Experience with customer databases;
English (Upper-Intermediate).

What can we offer in return?