Customer Loyalty Manager

Вакансия № 6748229 от компании ANCOR Consumer Goods на Электронной Службе Занятости Населения Москвы.

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

Это объявление № 6748229 добавлено в базу данных: Среда, 5 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

Прочитано соискателями - 157 раз(а);
Отправлено откликов - 0 раз(а);

Main Responsibilities:

Ensure the competence development of Customer Relation co-workers in the store
Balance the needs of the customer with store operational procedures and financial goals
Organize, supervise and be responsible for work of the lead the department to high performance results
Ensures high quality of customer service at the lead the department
Monitor, ensure and correct routines in the lead the department
Responsible for information flow between lead department and other store departments
Develop and implement a loyalty plan contributing to customer experience and marketing objectives making implication to the local store
Identify and work with the customer expectations, barriers and enablers in all channels
To drive sustainability initiatives inside and outside the store
Lead and develop the loyalty team, securing the work together across all areas to achieve a seamless experience for the customer.
Secure customer feedback on different channels' performance is considered and actions are taken to improve customer experience

Requirements:

Conditions:

Salary level is discussed individually
Benefit package including life insurance, staff discount for purchasing at company stores, subsidized meals at co-worker restaurant, partly compensated fitness card, additional days off and gifts for personal milestones, corporate discounts at partner companies
Possibility to grow professionally, both in own department and in other units of the company
Location: Khimki