Customer Success Manager (Evening shift)

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: от 55200 до 66240 руб..

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 6792332 добавлено в базу данных: Воскресенье, 19 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

☑ Репутация компании "Social Discovery Ventures":

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☑ Подробности о вакантном месте:

Our projects here at Social Discovery Ventures are expanding rapidly and we are currently seeking a Customer Success Manager to join our customer care dream team in Moscow, Russia. This is a unique opportunity to communicate with international customers from all around the world!

About SDV

Social Discovery Ventures is an international internet holding company that specializes in creating, developing and promoting communication platforms. Our websites provide our customers with the opportunity to expand their social and business networks, communicate, learn languages, find travel buddies, play online and make friends. We have also invested into over 50 international projects, some of which include StreetLife, LinguaLeo, Roomi, Shazam, TripTogether and Dating.com.

Are you the perfect candidate? Check here!

• You are fluent in English (Chinese would be considered a benefit)
• You have experience working with international customers
• You have fast typing skills in English
• You are a quick learner and you can absorb large volumes of information
• You can psychologically analyze people and be sensitive to their emotions
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
• You can come up with and provide professional solutions to complicated cases
• You are stress resistant, energetic and never hesitant to show initiative
• You have a ‘can-do’ attitude and you believe that ‘everything is possible’
• You can provide an outstanding quality service

So what is this role all about?

• Consulting our customers on all raised questions related to our websites
• Working timely, speedily and effectively with customer requests
• Resolving all customer issues with the goal of customer retention
• Promoting our websites to the customers upon opportunity
• Maintaining high level of service quality

What’s being offered?

• A convenient evening shift with company taxi provided to take you home every night (3PM -12AM daily, Tuesday and Wednesday off)
• Registration in accordance with the Labor Code of the Russian Federation (ТК РФ)
• A modern and comfortable office (reflecting our company values of Art & Technology) close to Dinamo metro station (green line)
• The opportunity to sharpen your skills in high quality international customer service
• English lessons
• Participation in informative seminars about the latest trends
• Corporate bus to and from the metro
• Corporate fitness
• Corporate yoga
• Medical insurance (ДМС)
• Free in-office massage sessions
• Vitamin days to upkeep your health
• Free coffee, tea, water + fruits and sweets in the evenings

SDV is the place where you can prosper on your career path. By joining our team, you will not only gain invaluable experience, but also find new friends, make interesting acquaintances and get limitless positive energy!

We here at SDV are all about Art & Technology. In our offices, you can draw on the walls, play and listen to music, brain storm, carry out conference calls, attend training sessions and presentations, win ping pong tournaments, exercise in our gym, play foosball, or simply relax on a couch in peace and quiet. The list of interesting activities is endless!

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