Customer Experinece Group Leader for City store in Moscow (Aviapark)

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: гибкий график.

Зарплата: от 85000 руб..

Место работы (точный адрес): Россия, Москва, Ходынский бульвар, 4.

☑ Актуальность объявления:

Это объявление № 7141192 добавлено в базу данных: Суббота, 18 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

☑ Репутация компании "IKEA. Магазины":

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☑ Подробности о вакантном месте:

Purpose of the job:

Lead, enhance and support a great customer experience across channels with an emphasis on customer service and Loyalty including in particular fast, easy and customer-friendly payment process an easy buying experience a fast, easy and efficient resolution and returns.

Main assignments:

• Drive towards a consistent, seamless positive end-to-end customer experience and easy buying through all

  channels;

• Deliver and lead the commercial action plan for your department with the customer in focus;

• Provide a family-friendly environment and create the emotional conditions that converts more visitors to

  happy customers;

• To work actively with the first and last impression of the customers in the store, by securing high standards

  of meeting the customers and it`s constant development;

• Ensure a customer-friendly, efficient and cost-effective execution of the payments process and the IKEA

  exchanges and returns policy;

• Implement the solutions, services and tools that support easy and fast payment process customer shopping

  experience and a safe and secure working environment;

• Ensure operational excellence in daily operations in order to enhance the easy buying experience;

• Together with relevant stakeholders support achievement of agreed goals and KPIs to improve customer

  experience;

• To deliver the business through people and securing the work together across all areas to achieve a seamless

  experience for the customer;

• Develop and lead a high performing customer experience team, developing them .

Requirements:

• Strong customer and analytical knowledge;

• Solid understanding of the easy buying experience;

• Cost and budget management;

• Proven leadership skills in a people-centric organization;

• Ability to work in fast paced and complex environments;

• Ability to align customer needs and expectations with business needs;

• Good communication, negotiation and influencing skills;

• Ability to find solutions for customer and operational issues;

• Ability to communicate confidently and clearly in English.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Розничная торговля; Товары народного потребления (непищевые); .

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