Head of Customer Experience

Вакансия № 8094751 от компании CARDIF, Страховая компания на Электронной Службе Занятости Населения Москвы.

☑ Основной блок:

Опыт работы: более 6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Дмитровская, Новодмитровская улица, 2к1.

Это объявление № 8094751 добавлено в базу данных: Воскресенье, 16 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

Прочитано соискателями - 125 раз(а);
Отправлено откликов - 0 раз(а);

The Head of Customer Experience position is a brand new role within Cardif. The challenge is to rewire our business around the customer.

Mission is to develop and maintain:

an experience easy and seamless for our customers;
a catalog of products and services that create value for customers;
an organisation which is listening and responding to the customer’s feedbacks;
an offer to optimize partners’ sales process through the partners’ customer journeys;
a company culture more service oriented.

Main responsibilities

to define the Customer Experience strategy;
to contribute actively to position BNP Paribas Cardif as a Customer Experience oriented-company;
to guarantee the success of the Customer Experience initiatives within the company;
to be the leader and the main driver of the following project streams:

Customer offer factory (market research and benchmarks, product development, innovation for customers)
Communication and Distribution (omni-channel distribution approach, sales optimization, customer journey design, customer retention, cross-sell and up-sell etc.)
Voice of the Customer and Customer advocacy (customer surveys, client value management, continuous improvement of customer service)

Requirements

10+ years of experience in marketing (brand management, positioning strategies, digital marketing), distribution and sales, customer service;
experience with leading / managing cross functional teams;
strong oral and written communications skills, fluent English and Russian;
skill of establishing and maintaining effective working relationships;
multi-tasker, able to juggle multiple tasks at the same time;
ability to embrace the customer point of view
results oriented