Senior Customer Service Specialist

Вакансия № 8772618 от компании PUMA на Электронной Службе Занятости Населения Москвы.

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☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Войковская, Ленинградское шоссе, 16Ас1.

☑ Актуальность объявления:

Это объявление № 8772618 добавлено в базу данных: Воскресенье, 2 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Статистика предложения работы № 8772618:

Прочитано соискателями - 233 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "PUMA":

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☑ Подробности о вакантном месте:

PUMA is one of the world’s leading Sports Brands that designs and develops footwear, apparel and accessories. It starts in sport and ends in fashion.

We are committed to working in ways that contribute to the world by supporting creativity, sustainability and peace, and by staying true to the principles of being fair, honest, positive and creative in decisions made and actions taken.

Would you like working in a fast pace and multicultural environment?

Then PUMA is the right place to be! We are currently looking for a Senior Customer Service Specialist.

The Senior Customer Service Manager will execute “Order to Cash Process” in the Area and Countries according to Global/Regional and Local Sales Operations Strategy. He/She is responsible to fulfill Customers service procedures, standards and KPIs execution across the Area/Countries in alignment with Sales strategy.

Your Mission

Operation in SAP including issues like: orders and deliveries creation, assigning prices and discounts, control of the open orders, reporting; returns, shortages, surpluses.
Running Pre-Retail process services. Corresponding communication with HQ, sourcing and factories. Labels/stickers creation.
Running the delivery process. Coordination of issues with Customer Service of HQ, Logistic, Warehouse, Finance dpt., and with the client. Tracking deliveries and updating delivery plan. Providing the clients with all the necessary shipping info like Specifications and other Documents.
Preparing sell through and analysis reports, orders/contracts checking. Technical support (data from web sites, images). Support with Samples, Sell-in preparation etc.
Provide best possible customer support to the most valuable partners in the Go to Market execution at Area and country level.
Closely cooperate with the sales representatives and sales operation team in order to ensure execution excellence to our key and strategic customers based on the direction set by the Sales manager.
Ensure that all assigned customers will receive the best possible support and that Sales directions will be respected. At the same time actively help with all possible issues related to customers’ orders to find solutions or possible product replenishment. Controlling, investigating and solving the whole order to cash process, customers problems and will be handling customer complaints.
Work closely with Sales Operation Team and Customers within local organization. Align on process planning and product planning with Operations and Finance.

Your Talent:

Education, university degree
Preferably >3 years Customer Service experience in Sporting Goods industry or FMCG
Experience with SAP is preferred
Advanced knowledge of MS Office
English – intermediate level
Analytical, technical, project management, coordination and communication skills
Task focusing, responsibility, accuracy and attention to details, initiative, flexible, eager to learn, team-player

Your Benefits: