Client Solutions Engineer

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 9072320 добавлено в базу данных: Пятница, 31 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Репутация компании "Infobip":

Читайте свежие отзывы сотрудников об этом работодателе здесь!

Оставить своё мнение об этой компании можно тут без регистрации и бесплатно.

☑ Подробности о вакантном месте:

At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 50+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us in driving the continuous success of Infobip by creating products that our customers love.

Infobip’s Presales & Project office is a global engineering department focused on providing technical solutions to our clients, encompassing business and operations throughout the company as being a very important intersection of Sales, Product and Engineering. They are a front face of all technical teams in Infobip. This enables them to have full picture of business process, from working with developers, product development, sales experts, implementation teams and enterprise clients from all around the world.

As a Client Solutions Engineer you will be a single point of contact for your products and work closely with Product Owners (PO) and provide regular updates on market trends and client?s requirements, while sharing use cases and supporting other departments.

Ultimately, as a Client Solutions Engineer, you will act as a representative of PO in terms of products in front of all regional teams, partnering with Enterprise Presales teams for identifying potential clients, and support them creating the best solution for the client.

Job Responsibilities:

• Understanding client’s business, knowing exactly which of our products can help them evolve their business.

• Acting as an engineering resource by providing product education, technical assistance, and after-sales support to clients.

• “Go to” Engineer for all technical aspects of specific product

• Being aligned with Presales Engineers and Sales to have an overview of client requirements and helping to create appropriate solution for the client

• Support Enterprise Presales Engineers in all questions related to a specific products and partner with them for identifying potential clients.

• Work closely with PO and provide regular updates on features, roadmap, changes and trends in products.

• Act as a representative of PO in terms of a specific product in front of all regional teams

• Provide feedback from Presales / Sales team “from the field" to PO

• Collect feedback from regions on needed features and influence Product roadmap.

• Work on documentation with PO, Presales and other departments for creating and providing solutions to the clients.

• Identify new and innovative use cases for Infobip’s products and solutions.

• Have excellent overview of the business and are up-to-date with the latest industry trends as well as the competition.

• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility and project delivery on – time.

• 3-5 years of working experience in ICT industry

• Strong engineering background and passion for IT and technology.

• Your previous experience developed your expertise in pre-sales, tech sales, system integration or similar roles and now you’re looking for a high-growth challenge in a global IT company

• Experience working on technical solutions over Cloud or App layers or with channels such as SMS, Voice, Email, A2P, USSD, Push Notifications is a plus

• You take proactive and creative approach to attend to clients’ needs

• You have the ability to talk with different teams, to explain technical matters more easily and clearer and at the same time to discuss in more technical terms with PO's and other technical internal departments.

• You describe yourself as hard working and persistent person.

• You prefer collaborative, fast-paced, entrepreneurial environments.

• You are in a great command of English and you speak fluently to clients, partners and colleagues alike.

• You have excellent written and verbal communication skills.

• You are constantly learning and challenging yourself about new technologies and use cases from different industries.

• You don't mind travelling to foreign countries

• Professional development – Challenging tasks and great career development opportunities. Detailed onboarding program which will get you introduced to our whole company and help you make an impact in the world’s leading company in A2P niche.

• Great environment – Team spirit, passion, creativity and persistence are the drivers of our company.

• Awesome clients – We serve and partner with the majority of the leading IT companies, mobile operators, OTTs, brands, banks, social networks, and many more.

• Compensation & benefits – Competitive salary, covered travel expenses, team buildings, free group sports sessions, flexible working hours, coffee, healthy snacks and beverages in the office.

• Company apartments and cars at your disposal for business trips and long-term assignments.

• All the IT Equipment for your needs! We have a special team taking care about your equipment needs.

• Summer Connect Conference – internal conference which is gathering Infobippers all over the globe

• Team Buildings for each team, department and office.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Телекоммуникации, связь; СМИ, маркетинг, реклама, BTL, PR, дизайн, продюсирование; Информационные технологии, системная интеграция, интернет; .

☑ Отклинуться сообщением, резюме, запросить телефон, отправить жалобу (претензию):