Customer Service Representative

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 9100750 добавлено в базу данных: Вторник, 11 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Репутация компании "ООО Corteva Agriscience":

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☑ Подробности о вакантном месте:

DuPont Safety and construction (S&C), a DowDuPont Specialty Products Division business, is a leading provider of engineered products and integrated systems for the construction, worker safety, energy, oil & gas, transportation, water purification and medical markets?

The Customer Service department supports clients during the order processes phase: from entering the order in the various systems up to the delivery of the product. The Customer Service department serves as the connection between the internal organization, clients and third parties, such as suppliers.

KEY RESPONSIBILITIES

• Presents existing and potential customers Company’s product and service information
• Order Receipt & Handling – handle routine and non-routine customers’ order activities utilizing and following work processes, business strategies and best practices to ensure high quality service throughout the whole “Order to Cash Cycle”.
• Handles customers’ deliveries and provides customers with all necessary documents in time as well as returning documents back from customers.
• Keeps and archives files on all completed and pending orders; communicates all relevant information about new orders with the responsible order-processing Function handling shipments, keeps statistics of shipments.
• Planes, organizes, and coordinates product supply process to customers (incl. product samples) in accordance with the approved procedures and legislation.
• Handles and controls stocks’ inventory in cooperation with the Logistics coordinator.
• Handles customers’ claims. In case of conflict the employee finds out a solution together with Company’s responsible person.
• Creates and updates customers’ database on a regular basis.
• Assists in preparation and fulfillment of drafts of contractual documents for sales and shipments.
• Is responsible for availability of original versions of contractual documents with customer and for correlation of customers’ data in a contract and SAP.
• Liaises with accounting department in connection with invoicing procedure, documentation release which is necessary for sales and shipment of goods and in compliance with Company commercial policy. Follows up payment from/to customers, status of credit limits given to customers.
• Participate in preparation and presenting SOX reports to the responsible person on a timely manner.
• Presents sales statistics only to internal employees of the Company in accordance with the confidential procedure within the bounds of one’s competencies and responsibility area

Qualifications:

• Bachelor’s Degree
• Min 1 year of relevant work experience in Customer Service, International Trade or Demand and Supply Planning.
• Fluency in English & Russian (written & oral)
• Effectively communicate and respond to different stakeholders involved in the process
• Advanced knowledge of Microsoft Office Desktop applications; experience with SAP
• Strong analytical skills
• Works independently, is self-motivated and accountable
• Ability to work towards tight deadlines
• Customer service mindset
• Excellent planning & organization skills

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Сельское хозяйство; .

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