Customer Service Specialist Russia

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Летниковская улица, 2с1.

☑ Актуальность объявления:

Это объявление № 9185216 добавлено в базу данных: Понедельник, 20 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Репутация компании "Гилеад Сайенсиз Раша":

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Customer Service Specialist Russia

Job duties include:

• Assists GSIUC Customer Serviceinentering orders and other activities associated with documenting and processing orders from wholesalers or direct accounts.
• Proactively tracks the progress of purchase orders for non-inventory materials, and applies problem-solving skills as necessary to ensure purchase orders are fulfilled.
• Handles general customer service inquiries and routes questions to appropriate resources within Gilead.
• Works with distribution to ensure that product order issues are addressed, and shipments to customers are processed correctly and quickly.
• Maintains records and generates reports through customer service database.
• Collects demand forecasts and sales out reports from distributors and routes them to appropriate resources within Gilead.
• Researches and resolves customer claims when applicable.

Knowledge, Experience and Skills:

• Administrative skills specializing in customer services.
• Develops solutions to a variety of routine and non-routine problems.
• Good organizational skills and verbal and written communication skills in English and Russian languages are required.
• Must be able to spend majority of time working independently using well-defined and established procedures with some guidance

Specific Education and Experience Requirements:

Typically requires a BA or BS degree (or international equivalent) and proven relevant experience in pharmaceutical industry.

Company Profile

Gilead Sciences, Inc. is a research-based biopharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Behaviors

• Resilient profile with the ability to deliver in an ambiguous environment
• Ability to engage and manage multiple stakeholders to achieve the objective
• Curious with learning agility
• Operationally excellent
• Organized with systematic approach to prioritization
• Process orientated to achieve the business objective

Gilead Core Values

• Integrity (always doing the right thing),
• Teamwork (collaborating in good faith),
• Excellence (working at a high level of commitment and capability)
• Accountability (taking personal responsibility).
• Inclusion (encouraging diversity)

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