Field Services Operations Leader

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: стажировка.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Савеловская, улица Двинцев, 12к1.

☑ Актуальность объявления:

Это объявление № 9333835 добавлено в базу данных: Четверг, 6 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

☑ Репутация компании "Schneider Electric":

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☑ Подробности о вакантном месте:

As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructures, Industries & Machine Manufacturers, Non-residential Buildings, Data Centers & Networks and in Residential.

Field Services Operations Leader

The Field Services Operations Leader will be responsible for monitoring compliance with contractual commitments, directing technical and administrative tasks related to the field operations and assuring compliance with company policies and procedures. Coordinating the relationships among our customers, field employees and internal Schneider suppliers is a primary role. The position includes long term resource planning as well as short term problem solving. Among the goals for the Field Services Operations Leader are: greater productivity by the field service operations, controlled operating costs, with a defined set of KPIs: greater percentage of invoiced total hours available, higher first time fix rates, higher first time start up rates, reduced overtime, greater customer satisfaction and improved employee satisfaction. This position is responsible for developing and maintaining relationships with new and existing Schneider Electric customers to identify the scope of work and generate business leads for the sales teams.

Field Services Operations Leader will be also responsible for the Health & Safety activity for Field Services.

Position may involve after hours or weekend work when required.

Essential Responsibilities:

• Responsible for the quality and the profitability of the Field Services delivery to customers.
• Manages the planning and coordination of the interventions.
• Manages the Technical Support.
• Manages the Field Service Representatives (directly or indirectly through regional managers) according to the number of people.
• Ensures that operational, maintenance, emergency and safety procedures are developed and strictly followed.
• Analyses and reports on field service performance (margin, utilization rate, etc.).
• Daily activities include oversight of field operations to ensure efficient and effective implementation of the operational expectation of our customers.
• Supervises project management activities for all large projects in the assigned area.
• Ensures efficient and regular communications between the teams. Tight coordination is required.
• Mentors, manages and develops the FSEs in their charge to maximize Schneider Electric business opportunities and the career opportunities of the FSEs.
• Ensures that each FSE is complying with all administration processes such as reporting in payroll time keeping, field service reporting, etc.
• Drives the Service KPIs as defined by management to maximize Service goals. Uses the KPIs to identify weaknesses in the Service delivery and takes appropriate actions as needed.
• Participates with Sales in the review of all RFQ and bid specification for required Service.
• Develops and maintains an ongoing professional relationship with new or existing SE customers.
• Participates in sales budgeting and overall initiatives.
• Provides resource plan every year to the Field Services VP to accompany the Field Services Sales growth, per geography and skills.
• Maintains documentation for assigned tasks (ERP/CRM).

Requirements:

• Successful candidate should have at least Master’s in engineering degree in applied electricity, electronics / industrial sciences or mechanical systems, with 2 years’ experience in Field Services and 7 years’ leadership experience.
• Strong and confident management style with solid written and verbal skills needed.
  Manager must be able to act independently with good judgment and self starting initiative. The leader will have also to take immediate decisions keeping self control when dealing with crisis, always putting personal safety as a first priority.

We offer:

• Competitive salary level;
• Corporate employment benefits;
• A unique experience in the international team.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Электроника, приборостроение, бытовая техника, компьютеры и оргтехника; .

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