Customer Consultant

Вакансия № 9343399 от компании Elsevier на Электронной Службе Занятости Населения Москвы.

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☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Курская, Чкаловская, Курская, 2-й Сыромятнический переулок, 1.

☑ Актуальность объявления:

Это объявление № 9343399 добавлено в базу данных: Четверг, 23 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Статистика предложения работы № 9343399:

Прочитано соискателями - 263 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "Elsevier":

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☑ Подробности о вакантном месте:

The Customer Consultant is responsible for ensuring value and use of research solutions/products for all major research-intensive institutions in Russia and selected territories outside the region. Primary objective of the Customer Consultant is to understand and capture researcher needs and deliver a valuable solution to address these needs leading to a successful business renewal and maximized customer retention (number of customers)

To be successful, the Customer Consultant will know everything about the researcher workflow in their portfolio. You will work closely together with the Account Managers to ensure valuable communication with the customer leading to mutually beneficial outcomes, including renewal, upsell and cross-sell opportunities. Important success factors are continuous learning, team work and the sharing of knowledge and experiences between the different team members and sub regions. And you will also work closely with the Global Customer Service teams to successfully onboard new customers.

You will report to the Regional Director Eastern Europe and Russian Federation and the role should be based in Moscow.

Your responsibilities

Develop project and engagement plans with the client aiming at uncovering and delivering against client’s needs at all levels, from individual researchers, librarians and research management officers to University management
Prepare, plan and execute on-site trainings and specialized workshops on relevant key products and solutions to deliver customer expected outcomes with respect
Monitor economic buyer and other key stakeholders value perception at key strategic accounts, proactively address customer issues within Elsevier and advocate for customer when required.
Develop and maintain value stories for relevant portfolio products across the market and down to individual customers
Systematically monitor and analyse usage at customer and regional levels against targets, develop mitigating actions where usage is not meeting objectives
Coordinate to ensure delivery of monthly usage reporting by central Usage team to key customers (including trend analyses)
Along with Account Manager and other internal Elsevier team members develop and manage relationships with key customer stakeholders including senior managers and economic buyers
Actively supervise complex engagements as assigned by Global Director of Sales or Regional Director
Focused on total renewal growth for the territories and products assigned
Proactively uncover new business opportunities from primary academic to adjacent market segments-corporate, government, economic development orgs. etc.
Understanding national and international landscape of research universities and global competition drivers
Monitor, capture and respond to competitor activities in the territory assigned

What you should bring:

University degree, preferably in data-driven subject
Relevant working experience in related academic and business environment (electronic resources, analytical tools, enterprise software, etc)
Deep understanding of information and analytics market, key global players and trends
Business acumen and comfort in dealing with complex commercial deals
Expertise to manage complex matrix of internal and external stakeholders
Hands-on experience in user engagement and driving user adoption
Experienced in working in an international matrixes organisation highly preferred
Strong communication (verbal including on-line delivery and written) and presentation skills in English and Russian
Have an excellent knowledge of research environment in Russia
A passion for customer engagement, drive, enthusiasm and energy
Readiness for frequent travel, domestic and abroad (up to 70% depending on the season)

What we offer
We welcome you to a truly global, dynamic and challenging environment with great opportunities to develop yourself. Elsevier's benefits are very competitive.

Bonus plan subject to the company annual results
Additional benefits, like memberships of Elsevier's magazines, discount on books and other facilities
Various social responsibility programs, channelling knowledge and strengths to help communities around the world improve education, science, healthcare and protect the environment.

Access to a vast arrays of career development resources including:

Defined and tailored Learning Path.
Vantage negotiation and consultative selling training.
World of the Researcher training.
Numerous training, coaching and e-learning modules for long term job opportunities and development

An assessment or business case could be part of our selection procedure. Please be aware that we request references and a copy of your diploma in the offer stage.