Service center manager

Вакансия № 9681185 от компании HUAWEI на Электронной Службе Занятости Населения Москвы.

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Крылатское, Крылатская улица, 17К2.

Это объявление № 9681185 добавлено в базу данных: Понедельник, 10 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

Прочитано соискателями - 229 раз(а);
Отправлено откликов - 0 раз(а);

Responsibilities:

1. In charge of direct exclusive ASCs (ASC-E) management.

Service projects development and execution (trade-in, gifts, festivals, service day, fix price service events), including budgeting and marketing support
Responsible for KPI fulfillment and improvement by ASC
Onsite ASC audits execution
Responsible for Huawei’s standard implementation and control

2. ASC-E operations control and improvement.

Responsible for the daily operation of the service center, develop the operation target of the service center, and manage the operation of the service center in a standard manner, checking the shop opening/closing, execution of key experience points, and operation data analysis, identify problems and continuously improve service quality and consumer experience.
Responsible for KPI fulfillment and improvement (1H repair, IQC/OQC, Bounce repair, CSAT/NPS, Yandex/Google ratings etc.)
ASC staff work schedule, training and enablement, weekly meetings with staff, case sharing
Promptly and properly handle consumer complaints, report abnormal events and crisis events timely, maintain relationships with consumers, and build Huawei's brand image

3. Service process support

Requirements:

A bachelor’s degree or above
Strong command of the English language (Upper-Intermediate or above)
1+ years job experience in electronics service business
Good understanting of ASC processes, customer satisfaction, service KPIs
Customer communication experience, customer perception understanding, ability to avoid and settle conflicts
Advanced user of MS Office (Excel, PowerPoint,Word)

Conditions: