Service Desk Specialist, ITS, Moscow

Вакансия № 9816052 от компании KPMG на Электронной Службе Занятости Населения Москвы.

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

Это объявление № 9816052 добавлено в базу данных: Суббота, 1 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

Прочитано соискателями - 204 раз(а);
Отправлено откликов - 0 раз(а);

Responsibilities:

Accepting IT-related requests, register an incidents, resolve 80% of requests
Ensuring that user requests are logged and resolved within the approved time frame
Providing installation and upgrading of computer systems hardware and software
Providing first line technical support and problem solving in cases of user hardware/software failure
Providing of first line technical and/or support and problem solving in cases of network failure
Escalating problems accurately and on time to the IT Service providers, for example in case of a network failure or a computer or service failure and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process
Handling the first line of IP- telephony, audio and video- conference systems, including basic programming of these systems and administration
Training users
Project work as defined by ITS Project Services and IT Service Desk Manager, such as migrations and projects, installing software when agreed, etc.
Maintaining all IT Services procedures, databases and documentation

To fulfill the role the candidate is expected to meet the following requirements:

Team member with strong interpersonal skills
Complete higher education (technical is preferable) or student of evening classes
Working experience in a similar position not less than half a year
Intermediate level of English
Literate writing skills
Knowledge of networking technologies
Professional knowledge of Windows 10 (certificate is a plus)
Advanced user of MS Office 2013 products (mainly Word, Excel, Outlook, Power Point)
Active Directory and SCCM knowledge is a plus
ITIL knowledge will be an advantage
Able to work under pressure
Ready to take on responsibility

We offer:

Great professional IT team and friendly environment in Moscow-city business center
Usage of modern OS and technologies like Windows 10, Virtual machines, Office 365, Skype4Business, Mobile Iron, SCCM, SYSTIMAX and others
Support of the various information systems to be used by up to 5000 users in 24 offices located at 8 countries
Powerful and fast laptop with SSD and monitor
Comprehensive remuneration package
Excellent opportunities for career and professional growth
A wide range of training and development programs