Customer service manager

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: до 40000 руб..

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 10765296 добавлено в базу данных: Вторник, 4 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

☑ Репутация компании "365 SUN LLC":

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Оставить своё мнение об этой компании можно тут без регистрации и бесплатно.

☑ Подробности о вакантном месте:

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives do the following:

• Work to customers’ questions and concerns, and provide answers or responses
• Provide services by phone, but some also interact with customers by email or live chat.
• Provide information about products and services
• Take orders, calculate charges, and process billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Refer customers to supervisors or more experienced employees

Important Qualities:

Proficiency in English

(knowledge of an additional language will be an advantage)

Customer service experience 2 years or over

Zendesk ticket system

Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer ‘s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer ‘s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Work descriptions:

Work on a contract for an American company

Hours: 8 hours a day 5 days a week, Mon - Fri

Time: 4 - 12 pm Moscow time

Trial period 3 months
Benefits: 2 weeks paid vacation after 6 months of work

Contract job

Please send a back letter in English

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

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