Call Center Support Specialist / Avaya support specialist

Вакансия № 15415269 от компании ANCOR Consumer Goods на Электронной Службе Занятости Населения Москвы.

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: от 130000 руб..

Примерное место работы: Россия, Москва.

Это объявление № 15415269 добавлено в базу данных: Четверг, 13 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

Прочитано соискателями - 95 раз(а);
Отправлено откликов - 0 раз(а);

Responsibilities:

Administration, development and support of the geographically distributed Avaya contact center, Troubleshooting, hardware and SOFTWARE errors, interaction with providers;
Integration of the Contact center with the company's business systems;
Participation in development projects;
Maintenance of technical documentation;
Review performance and find issues daily, weekly, monthly;
Report the issue to dedicated line with clear root cause and efficient action plan.

Requirements

At least, over 3 years’ experience as call center IT and system field;
Knowledge and practical experience in administration (CM at least version 6, SBCE, SMGR, CMS, AES, AEP, ACR, G450, G650, One-X Agent, IX Workplace) and Nice (Perform, IEX WFM);
Experience in working with geographically distributed Contact centers, understanding the principles of ESS, High Availability systems, and IGAR is desirable;
Ability to integrate Contact center systems with the company's business systems: CMS database with external database, web services with CM using AES SMS service. Knowledge and experience with the ACR and SMGR API as a plus;
Experience with ISDN, VoIP, and SIP Protocol at the level of reading and understanding dumps;
Strong ability to report by using Word, Power-point;
Analysis skill with Excel.

Conditions:

Permanent contract;
Location: 1 minute from Nagatinskaya metro station;
Personal medical insurance cover (including stomatology services) life insurance, mobile compensation, lunch and fitness compensation, bonuses.