Customer service specialist

Вакансия № 16172957 от компании HUAWEI на Электронной Службе Занятости Населения Москвы.

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☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Крылатское, Крылатская улица, 17к2.

☑ Актуальность объявления:

Это объявление № 16172957 добавлено в базу данных: Пятница, 14 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

☑ Статистика предложения работы № 16172957:

Прочитано соискателями - 193 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "HUAWEI":

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☑ Подробности о вакантном месте:

BACKGROUND

Huawei Consumer Business Group (CBG) covers smartphones, PC and tablets, wearable’s, mobile broadband device, family device and device cloud service, and is the third largest smartphone manufacturer in the world. Huawei Consumer BG is dedicated to delivering the latest technologies to consumers and sharing the happiness of technological advances with more people around the world. Walk the walk and make dreams come true.

HONOR, a sub-brand under the Huawei Group, The Honor series of mobile computing devices include smartphones, tablet computers, and wearable technology. Striving for multi-dimensional growth, Honor stood at a global height, at the same time strived to be rooted in the local cultures of wherever it has a presence.

KEY RESPONSIBILITIES

To collect critical customer feedback;
Continuously acquire feedback from business on focus area of VOC to improve User Experience;
Provide feedback on unresolved issues every day and drive relevant owners to resolve the issues;
Escalate to higher level if feedback is not received from the assigned parties;
Keep cross-functional communication with another departments;
Continuously acquire feedback from business on focus area of VOC, that to improve User Experience;
Identify TOP Issues (FAQ & customer at risk issues) to provide product team with information about it;
Preparing weekly / monthly report.

PROFESSIONAL ATTRIBUTE

1+ year relevant work experience;
Strong command of the English language (Upper-Intermediate or above);
Familiar with working in a multi-culture environment with excellent communication skills;
Proficient user of MS office;
Attention to details with customer problems;
Strong analytical and communication skills;
Independent analysis and problem-solving capabilities and teamwork spirit.

WHAT WE OFFER

Global cooperation, fast-developing business, opportunity for professional growth and career development;
Competitive salary;
Working time: 5/2 since 9.30 a.m. to 18.00 p.m.;
Location: Business center Krylatskiy Hills;
Mobile phone allowance, medical insurance and other benefits.