Customer Service Agent (night shift)

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: от 60000 руб..

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 21955644 добавлено в базу данных: Понедельник, 3 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Репутация компании "ManyChat":

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☑ Подробности о вакантном месте:

ManyChat is a platform that helps businesses all over the world to interact with their users. We’re creating the tool that enables a company to bypass slow and ineffective communication channels and interact with millions of clients in real-time.

We faced ambitious goals and tasks. Until now our product was focused on Facebook Messenger, SMS, and Email marketing, and currently, we’re entering new communication channels — for now, it’s Instagram and WhatsApp.

The main foundations of working in ManyChat are fast decision-making, an easygoing atmosphere, and the ability to see our actions paying off. We want to replace bureaucracy with transparent communications and replace management with freedom of implementation and responsible behavior.

Why are we searching for new support agents?

Our technical support team is currently expanding, and we’re ready to take in new like-minders. While working with us from any part of the world, you’ll always be in touch with the team based in Moscow.

Our support team currently consists of 19 people with different working backgrounds, but they are united by one common idea — making our users happier and our product better.

What do we expect from you?

• working hours covering Moscow nighttime (7 PM - 3 AM or 3 AM - 11 AM UTC+3);
• high level of self-management and responsibility;
• outstanding written and spoken English (Advanced level and above) — you will be communicating with English-speaking users. You’ll also need to speak English for participating in cross-team meetings;
• our support team is Russian-speaking, and a part of our internal processes (meetings, documentation) are set up in Russian, so Russian native speakers are preferred;
• the ability and aspiration to learn new things quickly;
• the ability to find answers to questions using search systems;
• confident knowledge of operating systems (Windows, macOS, etc.);
• the ability and willingness to work in a team;
• the ability to handle a high load of customers requests and find unusual solutions to the usual problems;
• ability to stay calm under pressure.

Extra points for:

• technical education or working background;
• any working experience including using English on a daily basis;
• passion for video games;
• any pets :)

We offer you:

• The ability to grow “limitlessly.” The market we’re working in is growing every day. This is your chance to join a strong skyrocketing team and satisfy your strongest ambitions. And you don’t have to become a manager to achieve that. This is the chance to live through an exciting production story.
• Official employment and salary, participation in conferences.
• MacBook Pro is provided. Also voluntary medical insurance, fitness discounts, corporate English courses (Skyeng and ITalki).
• Remote work. You can work from any part of the world.
• 5/2 working schedule with one day off on a weekday and one working day on the weekend.

Additional instructions:

We would be most grateful (and attentive) if you send us a brief covering letter and agree to complete a small test assignment.

See you onboard!

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