Technical Account Manager / Integration and Support Manager (Spanish language)

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 22811521 добавлено в базу данных: Воскресенье, 23 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

☑ Репутация компании "CoinsPaid / ООО Партнерская программа":

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☑ Подробности о вакантном месте:

CoinsPaid is an IT product crypto processing company, currently, we process more than 5% of all bitcoin transactions in the world and are developing a unique cryptocurrency ecosystem around our main service and payment provider - CryptoProcessing.com.

We are a “Remote-first” company, most of our employees work remotely, which does not prevent us from maintaining and strengthening the team spirit, mutual support, and willingness to help.

In our company, initiative and responsibility are always welcomed and encouraged, because every person who is working at CoinsPaid has an influence on the product and the overall result.

Our Cryptocurrency Processing team is looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return. If you are fast thinking, nice speaking and self-organized we would like to get your request for this position.

Responsibilities:

• Manage all organizational and technical issues of the clients;
• Ability to conduct voice calls as well email business correspondence;
• Support technical integration and customer service processes;
• Assist with technical issues in sales procedures;
• Collect and present structured client feedback for product managers and developers;
• Analyze client requests and needs in order to provide reasonable suggestions for improving the product;
• Analyze customer satisfaction and suggest ways to improve it;
• Manage integration process on all iterations from start to finish;
• Provide the optimal integration workflow considering client's preferences and specifics;
• Perform demonstrations of the product functionality and provide full information of its available features to the clients;
• Provide detailed commentary regarding any questions on API documentation.

Requirements:

• Excellent communication skills;
• Upper-Intermediate level or higher in English, Spanish and Russian;
• Willingness to work at night (LatAm business hours) after the probation period;
• Ability to get your message across and convince without pressure;
• Open-mindedness and openness to feedback;
• Focus on delivering results;
• Solid analytical and problem-solving skills;
• Ability to coordinate technical problem solving;
• Detail-orientation and organization.

Preferred:

• Hands-on experience in IT/Gambling/Crypto business;
• Familiarity with software development;
• Planning, prioritizing and management skills;
• Negotiation skills;
• Previous experience as an account manager, senior customer service engineer or analyst;
• Experience in utilizing CRM systems for day-to-day work cases.

Work conditions:

• Remote full-time position;
• Opportunity to join one of the most progressive and fast-growing IT spheres;
• We are working in dynamic constantly growing business terms: developed processes, opportunity to influence outcomes and share experiences, quality not quantity;
• Our own products line which has recommended itself multiple times in a variety of market cases;
• Your salary is protected against inflation and currency spikes, the whole salary amount is specified directly in the job offer;
• Medical insurance + 20 days of vacation + 5 SICK DAYS;
• Professional training, English courses.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Информационные технологии, системная интеграция, интернет; .

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