Customer Support Specialist (English)

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: от 800 до 1100 USD.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 27286278 добавлено в базу данных: Вторник, 11 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

☑ Репутация компании "IT_Selection":

Читайте свежие отзывы сотрудников об этом работодателе здесь!

Оставить своё мнение об этой компании можно тут без регистрации и бесплатно.

☑ Подробности о вакантном месте:

Customer Support Specialist (fluent English)

Things to be:

• You are passionate about supporting customers, processing their feedback and advocating for user-centered research

• You are well organized and take initiative

• You use your product sense to identify and advocate for a great user experience

• You have great communication skills and are able to initiate and manage cross-departmental conversations and projects

• You are process and data-driven and understand the value of user-centered design

• You are naturally empathetic and always advocating for the customer

• You are a creative problem solver and operate with curiosity

• You are able to manage multiple tasks and projects at once

• You like to push yourself and want to grow in your role on the CX team–the sky's the limit!

• You are flexible and able to navigate change–being a team player is the name of the game

As a Customer Experience Agent, you will:

• Provide first level contact and convey resolutions to customer issues

• Resolve customer concerns effectively and efficiently, in a professional and customer centric manner, using the proper escalation process when necessary.

• Anticipate and identify potential negative customer situations, turning them into positive experiences

• Properly escalate unresolved queries to the next level of support and/or to development team

• Properly report emerging issues to manager

• Properly update customer data and account adjustments

• Walk customers through problem solving process

• Follow up with customers, provide feedback and see problems through to resolution

• Utilize excellent customer service skills and exceed customers’ expectations

• Ensure proper recording, documentation and closure

• Preserve and grow your knowledge of help desk procedures, products and policies

Requirements:

• Advanced English fluency

• Articulate with exceptional verbal and written communication skills, including a high standard of spelling and grammar

• Excellent work ethic with a “do what it takes to get the job done” mentality

• Strong sense of urgency

• Self motivated with a drive to deliver the best

• Keen eye for detail and organization

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Информационные технологии, системная интеграция, интернет; Образовательные учреждения; Услуги для бизнеса; .

☑ Отклинуться сообщением, резюме, запросить телефон, отправить жалобу (претензию):