Principal Advanced Support Engineer

☑ Основной блок:

Опыт работы: более 6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 2984426 добавлено в базу данных: Четверг, 20 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

☑ Репутация компании "Oracle Russia & CIS":

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☑ Подробности о вакантном месте:

RESPONSIBILITIES:
• Primarily and key mission of the role is delivery of technical expertise in assigned Oracle product domain(s) to Oracle customers either onsite or remotely. It serves as second line support resource mainly, however providing first line support on occasional basis can be requested. Future development is focused on becoming recognized expert in respective Oracle product area at global level.
• Provide technical guidance and assistance either as required or as part of longer term engagements with key customers
• Provide reactive onsite and/or remote technical assistance in close cooperation with Oracle Global Support and Product Development for problem analysis and investigation.
• Provide alternative temporary workarounds to technical problems in customer’s Oracle systems
• Provide proactive technical advices to avoid possible future issues. Work with customers and other Oracle professionals to ensure proper design and implementation of relevant solutions.
• Document work delivered to customers
• Delivering, according to internal methodology and quality standards.
• Identifying required / recommended actions on Customer systems as main output of service delivery, based on available best practices and delivery methodology and tools.
• Escalating Customer issues to Technical Account Manager where relevant.
• Proposing integrations to existing delivery methodology and tools to fit new products or services.
• Contributing to testing and validation of tools defined for delivery of service.
• Technical Support to Technical Account Managers.
• As part of a global team, Practice Sharing and Knowledge Sharing will be the basis to construct a solid, high quality delivery global team, as well as taking part on global projects and initiatives.

QUALIFICATIONS:
• Bs or Ms in Computer sciences, MIS or related field
• Minimum of 10 years of DBA experience with supporting/managing production and non-production databases, dealing with critical situations
• Advising on system high availability solutions and design of physical data storage, maintenance, access and security administration
• Optimizing database access and allocating/re-allocating database resources for optimum configuration, database performance and cost
• Experience with complex incident diagnostics and resolutions in multivendor and multi-technology environments
• Have an excellent command of English
• Holding a similar position will be an asset

TECHNICAL QUALIFICATIONS:
• Oracle Database 12c and previous versions. Certifications (OCA, OCP and OCM) highly appreciated
• Oracle Real Application Cluster, CRS, ASM and EXADATA. High Availability architectures.
• Oracle Golden Gate, Oracle Dataguard and Recovery scenarios and architectures.
• Enterprise Manager, 12c and 13c Grid control and monitoring tools. DBaaS highly appreciated.
• Advanced performance tuning and optimization techniques, SQL Tuning.
• Big Data scenarios and products involved. BDA (Big Data Appliance), Oracle No SQL, Hadoop, SQL Connectors, Cloudera, ODI (Oracle Data Integrator), Oracle R
• Strong UNIX skills and MS Windows operating system knowledge
• Any Systems and Storage, Hardware and Software, knowledge or Background highly appreciated

PERSONAL COMPETENCIES:
• Self-motivated and resourceful
• Ability to work as a team-player as well on own initiative
• Ability to take ownership of (escalated) problems
• Ability to work under pressure in escalated situations
• Ability to have effective communication with the appropriate levels when dealing with complex situations
• Ability to spot proactive services to the benefit of customer
• Ability to demonstrate advanced product knowledge by building and showcasing best practices
• Strong interpersonal, presentation and communication skills are required.
• A successful candidate must also excel at presenting technical findings directly to Oracle customers, at all levels of the organization.
• Strong verbal and written communication skills in English
• Willingness to travel

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Информационные технологии, системная интеграция, интернет; .

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