Customer Service Representative

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Варшавское шоссе, 9с1б.

☑ Актуальность объявления:

Это объявление № 3565073 добавлено в базу данных: Воскресенье, 2 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Репутация компании "Align Technology Inc":

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☑ Подробности о вакантном месте:

Customer Service Representative, do you want to join the start of an international team in Russia within an innovative fast-paced medical device company? Grab your chance and make good use of your skills!

Primary responsibility is to efficiently respond to customer inquiries, requests and complaints; provide doctors and dental practices with proactive service. Focus on educating customers in each interaction and building long-term relationships.

• Focus on educating customers in each interaction, building long-term relationships with customers.
• Respond to business operations-related and basic clinical customer inquiries, received via phone, e-mail, or any other communication channel.
• Initiate contact with customers; provide doctors and dental practices with proactive service, aiming at prevalence of outbound interactions.
• Ensure timely resolution to customer inquiries, issues and complaints
• Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management.
• Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested.
• Interact with customers and fellow employees in a timely, patient, tactful and professional manner. Handle difficult or sensitive issues following department guidelines.
• Meet departmental standards for personal and team performance metrics.
• Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
• Maintain a basic knowledge in orthodontic/dental concepts and topics.
• Participate in special projects and/or training when requested.
• Contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience; participate in activities and projects designed to improve customer satisfaction and business performance.
• Offer solutions to issues that are often non-standard/non-routine and require some clarification.
• Possess comprehensive knowledge of company processes, procedures and product information/materials.

Additional responsibilities

• Comply with all safety policies, practices and procedures.
• Participate in activities designed to improve customer satisfaction and business performance.
• Possess comprehensive knowledge of company processes, procedures and product information/materials.
• Offer solutions to issues that are often non-standard/non-routine and require some clarification.
• Report all unsafe activities to Manager and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company
• Participate in special projects and/or training when requested.
• Perform other duties as assigned.

Education and/or Experience

BA degree. 3-5 years work experience in a customer based environment, benefit if medical device related.

Orthodontic or Dental Background is considered a plus to perform this job function.

Skills required

• Strong interpersonal, listening and persuasive communication skills.
• Willingness to learn.
• Good team player.
• Result-oriented; ability to work autonomously without constant supervision.
• Experience working in an international call center or service environment is a plus.
• Experience using Salesforce.com would be considered a plus
• Fluent English (spoken, written, reading)
• Russian is a native language

Other Skills and Abilities

• Ability to focus attention to detail.
• Ability to consistently follow through with projects to completion.
• Ability to perform in a fast-paced, highly customized environment.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Информационные технологии, системная интеграция, интернет; .

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