Customer Service Representative
Вакансия № 3565073 от компании Align Technology Inc на Электронной Службе Занятости Населения Москвы.
✷ Смотрите другие предложения работы от компании Align Technology Inc.
☑ Основной блок:
Опыт работы: 1–3 года.
Тип занятости: полная занятость.
График работы: полный день.
Зарплата: по результату собеседования.
Место работы (точный адрес): Россия, Москва, Варшавское шоссе, 9с1б.
☑ Актуальность объявления:
Это объявление № 3565073 добавлено в базу данных: Воскресенье, 2 февраля 2025 года.
Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.
☑ Статистика предложения работы № 3565073:
Прочитано соискателями - 138 раз(а);
Отправлено откликов - 0 раз(а);
☑ Репутация компании "Align Technology Inc":
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☑ Подробности о вакантном месте:
Customer Service Representative, do you want to join the start of an international team in Russia within an innovative fast-paced medical device company? Grab your chance and make good use of your skills!
Primary responsibility is to efficiently respond to customer inquiries, requests and complaints; provide doctors and dental practices with proactive service. Focus on educating customers in each interaction and building long-term relationships.
- Focus on educating customers in each interaction, building long-term relationships with customers.
- Respond to business operations-related and basic clinical customer inquiries, received via phone, e-mail, or any other communication channel.
- Initiate contact with customers; provide doctors and dental practices with proactive service, aiming at prevalence of outbound interactions.
- Ensure timely resolution to customer inquiries, issues and complaints
- Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management.
- Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested.
- Interact with customers and fellow employees in a timely, patient, tactful and professional manner. Handle difficult or sensitive issues following department guidelines.
- Meet departmental standards for personal and team performance metrics.
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
- Maintain a basic knowledge in orthodontic/dental concepts and topics.
- Participate in special projects and/or training when requested.
- Contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience; participate in activities and projects designed to improve customer satisfaction and business performance.
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.
- Possess comprehensive knowledge of company processes, procedures and product information/materials.
Additional responsibilities
- Comply with all safety policies, practices and procedures.
- Participate in activities designed to improve customer satisfaction and business performance.
- Possess comprehensive knowledge of company processes, procedures and product information/materials.
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.
- Report all unsafe activities to Manager and/or Human Resources.
- Participate in proactive team efforts to achieve departmental and company
- Participate in special projects and/or training when requested.
- Perform other duties as assigned.
Education and/or Experience
BA degree. 3-5 years work experience in a customer based environment, benefit if medical device related.
Orthodontic or Dental Background is considered a plus to perform this job function.
Skills required
- Strong interpersonal, listening and persuasive communication skills.
- Willingness to learn.
- Good team player.
- Result-oriented; ability to work autonomously without constant supervision.
- Experience working in an international call center or service environment is a plus.
- Experience using Salesforce.com would be considered a plus
- Fluent English (spoken, written, reading)
- Russian is a native language
Other Skills and Abilities
- Ability to focus attention to detail.
- Ability to consistently follow through with projects to completion.
- Ability to perform in a fast-paced, highly customized environment.
☑ О компании:
Обратите внимание на веб-сайт компании - https://jobs.aligntech.com/ - с подробной информацией об организации, в том числе контактными телефонами.Логотип (эмблема, торговая марка, бренд) компании:
Сфера деятельности компании: Информационные технологии, системная интеграция, интернет; .
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