Director of Rooms
Вакансия № 3979192 от компании ООО Марриотт Новый Арбат Отель Лизинг на Электронной Службе Занятости Населения Москвы.
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☑ Основной блок:
Опыт работы: 3–6 лет.
Тип занятости: полная занятость.
График работы: полный день.
Зарплата: по результату собеседования.
Место работы (точный адрес): Россия, Москва, улица Новый Арбат, 32.
☑ Актуальность объявления:
Это объявление № 3979192 добавлено в базу данных: Вторник, 18 февраля 2025 года.
Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.
☑ Статистика предложения работы № 3979192:
Прочитано соискателями - 311 раз(а);
Отправлено откликов - 0 раз(а);
☑ Репутация компании "ООО Марриотт Новый Арбат Отель Лизинг":
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☑ Подробности о вакантном месте:
We are currently looking for a Director of Rooms to lead the front desk, concierge, bell-stand and executive lounge teams at the property.
As a Director of Rooms, you’ll be responsible for all duties of the front office operation, including management of the front desk, concierge, bell-stand and executive lounge, training and employee development, delivery of quality customer service and resolution of guest issues, while maximizing room revenue and occupancy.
Key responsibilities of a Director of Rooms include:
- Ensuring that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner.
- Ensuring concierge desk and bell-stand provide high class, efficient and effective service to the hotel guests.
- Ensuring the service in the executive lounge exceeds expectations of the guests.
- Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
- Ensuring that all safety and security policies and procedures are followed.
- Interviewing, hiring, coaching and developing team members.
- Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable.
- Setting goals, providing ongoing feedback, and rewarding/recognizing team members.
- Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts.
- Authorizing requests for personal time off, holidays for team members, schedule changes, overtime, and expenditures.
- Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.
- Maintaining an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures.
- Monitoring and maintaining the front office systems and equipment to ensure their optimum performance.
- Cost control on all FO related tasks.
- Director of Rooms candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.
Qualifications for this position are:
- 1-2 years of experience as Asst. Director of Rooms or Rooms Division Manager in a hotel property of similar size and quality managed internationally.
- Experienced in working with Opera & Marsha
- Highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
- Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
- Ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
- Excellent supervisory and interpersonal skills
- Ability to work a varied schedule that may include evenings, nights, and weekend
☑ О компании:
Обратите внимание на веб-сайт компании - http://jobs.marriott.com/careers/SearchJobs?lang=ru - с подробной информацией об организации, в том числе контактными телефонами.Логотип (эмблема, торговая марка, бренд) компании:
Сфера деятельности компании: Гостиницы, рестораны, общепит, кейтеринг; .
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