Director of Rooms

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, улица Новый Арбат, 32.

☑ Актуальность объявления:

Это объявление № 3979192 добавлено в базу данных: Вторник, 18 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

☑ Репутация компании "ООО Марриотт Новый Арбат Отель Лизинг":

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☑ Подробности о вакантном месте:

We are currently looking for a Director of Rooms to lead the front desk, concierge, bell-stand and executive lounge teams at the property.

As a Director of Rooms, you’ll be responsible for all duties of the front office operation, including management of the front desk, concierge, bell-stand and executive lounge, training and employee development, delivery of quality customer service and resolution of guest issues, while maximizing room revenue and occupancy.

Key responsibilities of a Director of Rooms include:

• Ensuring that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner.
• Ensuring concierge desk and bell-stand provide high class, efficient and effective service to the hotel guests.
• Ensuring the service in the executive lounge exceeds expectations of the guests.
• Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Ensuring that all safety and security policies and procedures are followed.
• Interviewing, hiring, coaching and developing team members.
• Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable.
• Setting goals, providing ongoing feedback, and rewarding/recognizing team members.
• Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Authorizing requests for personal time off, holidays for team members, schedule changes, overtime, and expenditures.
• Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.
• Maintaining an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures.
• Monitoring and maintaining the front office systems and equipment to ensure their optimum performance.
• Cost control on all FO related tasks.
• Director of Rooms candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.

Qualifications for this position are:

• 1-2 years of experience as Asst. Director of Rooms or Rooms Division Manager in a hotel property of similar size and quality managed internationally.
• Experienced in working with Opera & Marsha
• Highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
• Ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
• Excellent supervisory and interpersonal skills
• Ability to work a varied schedule that may include evenings, nights, and weekend

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Гостиницы, рестораны, общепит, кейтеринг; .

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