Service Manager

Вакансия № 4371948 от компании HUAWEI на Электронной Службе Занятости Населения Москвы.

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

Это объявление № 4371948 добавлено в базу данных: Среда, 19 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

Прочитано соискателями - 168 раз(а);
Отправлено откликов - 0 раз(а);

Provide support for local ASC, providers with all technical questions, which appear during repair process;
Issue technical bulletins and publish it at knowledge base;
Daily help hotline agents with difficult user’s questions and requests;
Manage sample devices provided to hotline agency and training for Hotline/ASC about new model features;
Upload to the product tracking system all faults and communicate with HQ to find core reason of such faults, help to get all additional data like logs, reproducing steps;
Responsible for the EWP (Early Warning Process);
Device refund reasonability checking and approval (only technical part)< inspection of refund devices at warehouse;
Establish beta/FUT test of new firmware/device within end users;
Collect user’s feedback and opinion for improve products quality or user experience in future;

??????Bachelor degree with major in technical or related scope;
Technical support experience in such similar consumer electronic products industry experience;
Good command of English in speaking, reading and writing;
Have strong communication ability and strong teamwork ability;
Excellent knowledge about Android, with mobile phone repair experience is priority;
Good data collection and analysis;
Require people who are passionate, self motivation , flexibility and strong leadership and coaching ability with technical.