Специалист службы поддержки (Russian Customer Support)

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: частичная занятость.

График работы: удаленная работа.

Зарплата: от 40000 до 60000 руб..

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 6778420 добавлено в базу данных: Понедельник, 3 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

☑ Репутация компании "COMFORCE Zrt.":

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☑ Подробности о вакантном месте:

Remote support specialist

Is your language Russian, but besides that you are fluent in English and have excellent communication skills? If your answer is “yes,” then you will suit us! We are looking for new employees in the call center for long-term cooperation.

Challenge yourself and become a member of the international cloud support team!

One of our major customers is an international tobacco company that sells more than two hundred brands in more than two hundred countries. The company's goal is to take a leading place in the category of Next Generation Products. That is why we need employees who can provide a first-class level of customer service in Russia.

Responsibilities:

• Processing incoming tasks: timely reception of calls and messages in Russian
• Handling outgoing tasks, including customer service quality assessment
• The study and execution of instructions, the use of standard algorithms and call scenarios, a list of frequently asked questions in the manner prescribed by management. Ensuring compliance with the SLA requirements for business through the development of customer-oriented thinking, respect and attention to all team members, and, where possible, assist in further improvement.

Requirements for the applicant:

• Russian language - at the level of native
• Fluency in English
• Experience in call centers from 1 year
• Excellent communication skills (verbally / in writing) in both Russian and English
• Accuracy in data entry, confident computer skills
• The opportunity to work 6 hours a day (in Moscow) between 8:00 and 23:00, from Monday to Sunday

Rate: 6 Euro per hour.

Тип занятости: постоянная работа в удаленном режиме, оформление партнерских отношений с фрилансером (по истечении испытательного срока - 2 месяца)

Требования к рабочей обстановке:

• Спокойная и тихая рабочая зона
• Наличие USB-гарнитуры
• Компьютер или ноутбук с установленной ОС Windows (по возможности)
• Широкополосное интернет-подключение

Методика обучения:

• Мы используем облачные технологии, поэтому для работы Вам необходимо будет скачать программу Virtual Call Center
• Мы обучаем специалистов службы поддержки в онлайн-режиме непосредственно перед стартом проекта (необходимо пройти в обязательном порядке)
• Мы контролируем ход выполнения работы нашими сотрудниками и признаем их успехи

Если Вас заинтересовала данная вакансия, пожалуйста, отправьте свое резюме на английском языке на электронную почту.

Home based customer support agent

Are you a Russian speaker with fluent English language knowledge and great communicational skills? If both your answers are yes, then we are looking for you! We are searching for new colleagues to join our call center team on a long-term base.

Come and challenge yourself in our international, cloud customer service team!

Job responsibilities:

• Inbound customer service tasks - answering incoming written messages and phone calls in Russian in a timely matter
• Outbound customer service tasks (incl. happy calls)
• Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible

One of our biggest clients is a global tobacco company with more than 200 brands sold in over 200 markets; their ambition is to lead Next Generation Products in which we support them by providing excellent customer support services in Russia.

Agent Requirements:

• Russian and Fluent English language knowledge
• 1 year+ experience in call/contact center or relevant field
• Excellent oral and written communication skills in Russian/English
• Precision of data entry, solid computer skills
• Able to work minimum 6 hours a day (in MSK time zone (UTC+3) between 8am-11pm, Monday-Sunday)

Hourly fee: 6 EUR

Work type: Permanent work from home, freelancer partnership (60 days probation period)

Work Environment Requirements:

• Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
• USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
• Computer or Laptop with Windows operating system (if possible)
• Broadband internet connection (mobile internet is not good enough to manage calls)

Training Method:

• We use cloud based call center technology - You need to download our Virtual Call Center, which needs to be tested.
• We train all of our agents online before the beginning of any project (compulsory to attend)
• We monitor the progress of agents and acknowledge successful inquiries

If you are interested to join our team, please send your CV in English via email.

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Логотип (эмблема, торговая марка, бренд) компании:

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