Technical Account Manager

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Савеловская, улица Двинцев, 12к1.

☑ Актуальность объявления:

Это объявление № 7630970 добавлено в базу данных: Четверг, 6 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

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☑ Подробности о вакантном месте:

Every day, the people of TSYS® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centred Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honour and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - TSYS may be the right place for you.

Key Requirements:

Personal skills:

• Good command of English. Ability to express ideas and opinions clearly
• Team player
• Problem solving skills
• Good communication skills
• Customer-oriented

Technical competences:

• Hands-on programming knowledge
• Bankcard business knowledge
• Good overall knowledge of the PRIME suite of products
• Technical Leadership Skills
• Understanding complex functional requirements and able to provide technical solutions to these problems. Including the implications of different designs to the overall system solution
• Ability to consult assigned Clients on TSYS standard technical solutions
• Ability to lead resolution of Client-escalated issues from technical and business perspective
• Ability to facilitate professional interaction and communication within Prime Licensing Department (PLD)

Key Responsibilities:

• BTS (Business Technical Support) ServiceDesk Triage
• Client requirements assessment / solutionizing with Core/Delivery Team / effort estimation and presenting to Clients
• Understanding complex functional requirements and able to provide technical solutions to these problems, including the implications of different designs to the overall system solution
• Ability to consult assigned Clients on TSYS standard technical solutions
• Ability to lead resolution of Client-escalated issues from technical and business perspective
• Ability to facilitate professional interaction and communication within PLD
• Clients Business Requirements Analysis / Solutionizing/ Estimation. Cross Product Knowledge for supporting Business
• Project Oversight
• Release Management
• Client Escalation path
• Ownership of Client Technical Specifications and Design.
• Knowledge Transfer on Client Technical Configuration /Enhancements within PLD (Core Team, ServiceDesk, Compliance)
• Determining revenue opportunities for TSYS through prioritizing billable requests with Business
• Travelling to Clients for face-to-face meetings and attending Focus Groups

To successful candidate the company offers in return:

• Great career opportunities, communication and experience exchange in the international team
• Creative and friendly atmosphere
• Medical and travel insurance (for team members and their dependents)
• Accidental insurance (for team members)
• 100% sick leave compensation
• Working flexibility

Please note that for this role we will consider only applicants who are eligible to work in Russia without work permit.

TSYS offers structured career development, supported by training that provides the opportunity to learn and develop.

TSYS also offers competitive salary and benefits packages dependent on relevant skills and level of experience.

All applications will be treated in the strictest confidence.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Информационные технологии, системная интеграция, интернет; .

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