Senior Customer Support Agent

Вакансия № 8939285 от компании Joom на Электронной Службе Занятости Населения Москвы.

✷ Смотрите другие предложения работы от компании Joom.

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: от 65000 руб..

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 8939285 добавлено в базу данных: Понедельник, 17 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

☑ Статистика предложения работы № 8939285:

Прочитано соискателями - 292 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "Joom":

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☑ Подробности о вакантном месте:

Joom is a new international marketplace – the fastest-growing e-Commerce service in Europe. The first version of our app was launched in the summer of 2016, and at this time we’ve had over 100 million users across the globe.
Because of the international nature of our marketplace, we have to deal with millions of users across the globe. Every day, we get thousands of customer support tickets. We’re looking for a senior agent who is ready to step up to the challenge of answering the most difficult tickets our clients send in, as well as helping to manage the quality of service that the rest of the customer support team provides.
If you love to help people, collaborate with a multinational and multicultural group of coworkers and find simple and effective solutions to complex problems – welcome!

Your responsibilities:

Answering complicated or problematic tickets that are escalated by the first tier support team in Helpshift.
Replying to public reviews in Google Play and the App Store.
Helping to manage the quality of service our English language support team provides. This includes checking certain tickets to ensure the agents are following policy, providing correct answers, and if errors are found, compiling them into a quality report.
Updating our internal knowledge base with fresh information.

You can work from home, and the shift schedule is flexible, but it is a full time position (at least 8 hours a day), and if your shift happens to fall on a weekend or holiday, you will have to be there.

What we expect from you:

Knowledge of English at the Advanced or Native Speaker level.
Have experience in Customer Support.
Experience managing Customer Support agents or teams a huge plus.
Speak and write in Russian fluently.
Can handle monotonous work.
Know when to bend the rules.
Are client-oriented and can figure out a solution that works best for the user.

Job conditions:

Official employment on a contractual basis (taxes and pension are our responsibility).
Hourly wage – 330 rubles/hour (pay sent out 2 times a month).
Full-time job – at least 8 hours a day, 5 days a week. Work on weekends/holidays a possibility.