Parts & Technical Solutions Engineer

☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, 1-й Нагатинский проезд, 10с1.

☑ Актуальность объявления:

Это объявление № 10459199 добавлено в базу данных: Среда, 12 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

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☑ Подробности о вакантном месте:

World-class plant performance demands maximum equipment availability, predictable throughput and stable process quality. Flowserve Services and Solutions offer comprehensive plant and system life cycle management programs. These programs will improve the performance of complex process systems, with a quantified benefit to the operating plants performance.

The role of the Parts & Technical Solutions Engineer is to provide the leadership and direction to Sales & C.S.O.A. team for assessing the customer’s pump or seal problem, and provides Parts Inventory Analysis & Programs to ensure customers Parts supply is optimized, whilst providing preliminary design for an appropriate technical solution, addressing the customer’s process equipment performance issues. A specific knowledge of the service and solutions programs & solutions, like back pull-out replacement units, and of Flowserve Component Technology capability will be required. He / She will also be in position to propose non-standard aftermarket services like Training & I.P.S.

He / She will proactively support assigned end user sales engineer in selling parts, upgrades, retrofits and solutions. Main objective is to add technical value to any opportunity concerning customer installed base.

Interfacing with End User Sales, Service & Solutions Engineering and C.S.O.A., he / she will have to work-out the basic specification and scoping, and ensure it is aligned with QRC’s.

Reporting to Regional Sales Manager, he / she will support the prospect / business development phase of the Parts, Upgrade / Services & Solutions growth.

Key Accountabilities

· Spends the major part of his / her time with customers, (60% +) to maintain and build an excellent understanding of the market and customers, additionally identifying other Services and Solutions business opportunities.
· Develop strong customer support through technology focus. Assist sales force through customer presentation promoting Flowserve Technology and application expertise (Technical Forum, Lunch & Learns and Specific Upgrade Solutions).
· Maintain an overview of CRM (Cobra) system to ensure SE’s are updating the systems with accurate forecasts & progress notes for Parts & Upgrade Opportunities.
· Attend Weekly Conference Calls to Focus the Sales Engineers onto their open Parts quotes of significant value.
· Provide sales assistance for engineering consulting services for pump / seal problem identification and solution.
· Analyze pump / system performance through data collection and analysis and introduce Flowserve Technical Assessments and capabilities of in-field vibration and performance testing to support, where data is not available. Perform system and operation analysis to determine impact on system variables on pump reliability and performance.
· Support the QRC’s in the inspection, identification and root cause of pump and pumps system degradation where local engineering is not available to identify opportunities for upgrades and added value solutions. In addition review repair proposals to identify potential upselling opportunities.
· Facilitate the proposal generation for IP1 & IP2 solutions working with QRC Engineering and C.S.O.A. and TS1 & TS2 solutions working with Services & Solutions Engineering (Central Engineering) and C.S.O.A. (to clarify, the expectation is to facilitate the proposal generation and not to complete the engineering and commercial proposal).
· Build and execute tactical plans which support the growth of the Technical Solutions business in assigned territory fully aligned to the Sub-regional strategy.
· Prepare detailed / professional pump and seal system assessment report.
· Provide assistance in developing work-scope required to solve equipment problems through pump / system / operations modifications and upgrade.
· Ensure the quotation management system Flowforce is updated with all the relevant information concerning the development of the opportunity and forecast estimates.
· Report on a monthly basis the Flowforce backlog of upgrade proposals versus the assigned plan for the specific region.
· Manage all technical queries and be the customer’s trusted expert on pump problem investigations and solutions. Produce detailed analysis and determine impact of system variables on Life Cycle Cost.
· Pro-actively identify new and unsolicited business opportunities for Technical Solutions focusing particular on value based life-cycle-cost justified opportunities.
· Turn business opportunities into profitable bookings through value added scoping and pricing. Collate and provide all site and customer details required to develop high quality technical proposals that add value to the customer and maximize the business opportunity for Flowserve.

Position requirements:

· Bachelor in Science & Mechanical Engineering or equivalent engineering degree plus 5-years of pump design and field troubleshooting experience.

· Pro-active and opportunity driven personality which needs very limited managerial direction and sets and drives his own priorities and activities aligned to the Sub Regional business strategy and objective.

· Strong analytical abilities accompanied with proficient understanding of pump design, analysis techniques and tools. An ability to read, create and modify engineering design documents.

· Must have motivational skills and a high sense of urgency to recognize equipment / process opportunities. Prepare and defend the solution in front of customer.

· Demonstrate a high level of business acumen and understanding including opportunity evaluation, technical selling capabilities, priority setting, sales processes and commercial aspects.

· Interpersonal skills are critical for optimum communication with customers and internally working as a team. Strong confidence with both customers and Flowserve associates at all working levels.

· Knowledge of all latest design upgrades as well as new pump design policy to be able to offer constructive suggestions to field problem solutions in accordance with design engineering policies.

· Ability to produce professional engineering reports and technical proposals which are factual, accurate and concise. Conclusions and recommendations must be feasible, economical and based on sound engineering practices and in keeping with Company policies / objectives.

· Root Cause Analysis knowledge on pump and seal systems.

· Proficient language skills in English and local languages and good awareness / personal flexibility to work in local business culture.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Промышленное оборудование, техника, станки и комплектующие; .

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