Payments & Checkouts Specialist

Вакансия № 11554734 от компании IKEA. Химки на Электронной Службе Занятости Населения Москвы.

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

Это объявление № 11554734 добавлено в базу данных: Пятница, 24 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

Прочитано соискателями - 200 раз(а);
Отправлено откликов - 0 раз(а);

Requirements:

Minimum 2 years of experience in Payments, Customer Experience/support or similar and delivering results;
Broad knowledge of how consumer acts, feels and behaves in a multichannel retail environment to apply the insights in the shopping experience design in all touchpoints;
Broad knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions;
Broad knowledge of how to optimise the customer experience across payments and checkout as well as broad knowledge of payment methodologies, compliances and industry standards;
Good project and change management skills and know how to apply these in an extremely ambiguous environment requiring cross- functional collaboration;
Strong analytical skills with ability to identify and implement improvements through customer data;
Fluent English;
Working experience within IT processes.

Responsibilities:

Apply knowledge of local and global payment solutions to identify Payment and Checkout development opportunities, based on local market trends and customer needs;
Perform analysis of existing IKEA payment solutions and performance to identify pain points in the payment and checkout process;
Provide reports and findings from trends in the local and global payment and checkout landscape relevant to IKEA for internal use, to ensure function is positioned to secure market relevance of payment solutions;
Build SME (Subject Matter Experts) competence through driving internal checkout experience expertise;
Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact;
Contribute insight and expertise to the integrated multichannel conversion and customer experience of payments and checkout in order to contribute to the business goals;
Measure and analyse conversion rates and customer satisfaction scores in payment and checkout;
Act as a super user for payments & checkouts systems.

We offer: