International Support Manager

Вакансия № 20476788 от компании Яндекс на Электронной Службе Занятости Населения Москвы.

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☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, улица Льва Толстого, 16.

☑ Актуальность объявления:

Это объявление № 20476788 добавлено в базу данных: Воскресенье, 2 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

☑ Статистика предложения работы № 20476788:

Прочитано соискателями - 59 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "Яндекс":

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☑ Подробности о вакантном месте:

Our search portal support service is looking for a team member who will handle end-to-end customer service, build support for an international product, interact with the product team, and work to streamline business processes.

What you need to do:

work with the international product team;
set up support processes for users from around the world;
build a support team capable of working with users in English and other languages;
bring long-term projects to life and delegate work to adjacent teams followed by monitoring and measuring its execution;
manage changes and roll out new tools for the support team;
improve customer service for your product;
analyze bulk data, work with existing metrics, and build new ones.

We are waiting for you:

have experience building support services or similar functions (moderation, content creation) independently or on a contract basis for an international company;
be able to work multiculturally;
know the basics of project management;
have a B2 or better command of English to facilitate communication with team members in different countries, native speakers included, as well as company clients;
speak and write clearly and correctly in Russian;
maintain high standards of responsibility and timeliness for yourself and others;
multitask without sacrificing productivity;
make decisions on your own;
enjoy learning from others as well as independently;
have an analytical mindset that prioritizes attention to detail.

It will be a plus if you:

have worked with or managed geographically distributed and remote teams;
have worked in customer support;
are familiar with best practices and cutting-edge trends in the customer service industry;
speak other non-English languages at any fluency level, including Spanish, French, and Turkish.