Treasury and Trade Client Operations Head

☑ Основной блок:

Опыт работы: более 6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 21930539 добавлено в базу данных: Воскресенье, 9 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

☑ Репутация компании "АО Citibank":

Читайте свежие отзывы сотрудников об этом работодателе здесь!

Оставить своё мнение об этой компании можно тут без регистрации и бесплатно.

☑ Подробности о вакантном месте:

Treasury and Trade Solutions (TTS) Client Operations head is a senior management level position responsible for accomplishing results through the management of cross-functional teams in an effort to provide operations support services in coordination and close partnership with the TTS business and TTS Technology. The overall objective of this role is to ensure the seamless delivery of TTS Client operations goals in functional alignment of Russia franchise business goals and EMEA TTS CO objectives.

Responsibilities:

• Management of all TTS Client Ops functions in-country. Responsibilities include all management aspects including people management, financials (expense budget, resourcing), service levels, productivity levels, controls.
• Maintenance of close working relationships with all business and product partners locally, at cluster and regional levels to provide direction from Russia O&T perspective, to ensure adequate operational support across the franchise, in line with business strategy & objectives and with EMEA TTS CO goals.
• Ensuring that country TTS Operations operate within the legal & regulatory requirements, including internal policies and procedures.
• Maintain strong focus on the delivery of high quality customer service through TTS CO processes and platforms that are reflected in high customer satisfaction.
• Oversight of ops initiatives /projects and active contribution to business driven projects. Focus on continuous process improvement and re-engineering.
• Maintenance of a strong control and compliance environment, focus to reduce operational risk; management of the TTS CO MCA; satisfactory audit ratings and contribution to successful audits for franchise and partner businesses; identification and addressing issues timely and completely through CAPs/IBAMs.
• Team development of high morale, ethics and professionalism; focus on talent development and retention, succession, engagement, diversity, proper capacity in line with business needs; to create a working environment of meritocracy and team spirit that can be measured through VOE results;
• Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
• Design strategies that generate improvements
• Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)
• Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regulatory Risks are minimized, and customers have a positive experience
• Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership
• Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations
• Negotiate internally and communicate management report to senior management, recommending next course of action
• Participate in improvement projects with internal and external stakeholders
• Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Experience in financial management in terms of budgeting/forecasting, expense management and product allocations
• Minimum of 10 years’ experience in banking
• Russian and English language fluency
• Strong strategic mindset
• Proven ability to meet new challenges, assimilate new information and to influence people through the maturity of approach and effective expression and articulation of knowledge and understanding
• Experience of effectively managing risk and controls
• Experience of leadership role
• Proven ability to manage change
• Experience of coaching and developing others

Competencies:

• Excellent interpersonal, written and verbal communication skills and ability to communicate and influence at an appropriate level.
• Strong organizational skills, ability to work under pressure and prioritize within aggressive deadlines.
• Strategic mindset
• Strong influencing and negotiation skills; ability to build and maintain effective networks and relationships
• High level of attention to detail.
• Ability to work as part of a team, and also work independently
• Good business judgement, knowing when to escalate, who to keep informed, ability to identify appropriate next steps/resolution
• Ability to work effectively in situations requiring analytical, interpretive and problem solving techniques.
• Effective management of complex decision making
• Ability to think creatively
• Positive “can do” attitude
• Self-starter with ability to take the initiative
• Ability to learn quickly
• Global mindset and ability to 'manage the matrix'
• Service orientated, professional, proactive & strong client/business focus and accountability.
• People leadership/management skills

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

☑ Отклинуться сообщением, резюме, запросить телефон, отправить жалобу (претензию):