Senior support agent

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: от 600 USD.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 27351234 добавлено в базу данных: Среда, 22 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

☑ Репутация компании "ООО Проекты Димы и Ксюши":

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☑ Подробности о вакантном месте:

Hey there, it's NeedSupport!

We create support services for individuals and companies, come up with products, and launch projects to increase user happiness.

Right now we're on the hunt for a customer service pro to join our team and help us manage agents and grow with us as a team leader.

You are going to work exclusively in English - it's OK if you don't speak Russian.

Why working with us is great

• We are a startup, but already have 30 employees working in 7 countries;
• We have fun. Intolerant to bureaucracy and endless emails in Corporate;
• We work remotely, but occasionally meet up in person;
• We give honest feedback to each other;
• We prefer to grow people within the company;
• We value a high degree of independence and autonomy.

The catch

• We judge by results, not by effort;
• We work fast, learn fast, and practice flexibility everyday.

Our ideal candidate

• Teamlead at heart;
• Attentive to detail, unforgiving to mistakes;
• Works fast while holding it together;
• Believes in automation, not hard manual work;
• Can charm their way out of customer’s nervousness;
• Speaks English like it's their first language, with impeccable grammar and killer communication skills.

Tasks to be dealt with

• Finding new technical solutions for support;
• Monitoring fellow agents: evaluating the quality of work and enforcing discipline;
• Optimizing the user funnel: analyzing the user journey, improving scripts, and conducting A/B tests;
• Calming down customers when they are stressed out;
• Updating business process descriptions in support;
• Designing newsletters for email, SMS, and messengers;
• Chatting with users across all channels: email, messaging platforms, chat, and phone;
• Generating reports and analyze data: knowing Python or at least Excel will make life easier;
• Finding bugs on clients' websites and assign tasks to developers.

Specifics

• Employees are not allowed to work on an unstable internet connection or without a computer;
• Support experience is a great, but not mandatory;
• Working with us is hard without a sense of humor and impossible without vitality;
• In some projects, we work as a support line for the sales team.

Not looking for a job, but know someone who would be a perfect fit for us? Refer a candidate, and we'll pay you if we hire them

HIring process:

If we like your CV and cover letter, we will schedule an interview with you. At the interview we will talk about your life experience and the test task. If everything is OK we will make an offer on the same day.

What if the job is not for you:
Know someone who would be a perfect fit for us? Refer a candidate, and we'll pay you if we hire them

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