L3 Product Support Engineer

Вакансия № 5477026 от компании Crossover на Электронной Службе Занятости Населения Москвы.

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☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: от 8000 до 8300 USD.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 5477026 добавлено в базу данных: Суббота, 25 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

☑ Статистика предложения работы № 5477026:

Прочитано соискателями - 215 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "Crossover":

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☑ Подробности о вакантном месте:

We're running an Online Hiring Event this Saturday to hire L3 Product Support Engineers ($100K/yr) - $8300/month - Remote Work

Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.

This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.

As an L3 Product Support Engineer you will:

Provide expert product and service support

Access the highest technical resources available for problem resolution or new feature creation

Attempt to duplicate problems and define root causes, using product designs, code, or specifications

Document new fixes for use by L1 and L2 personnel

Deliver high-quality trainings or playbooks

Automate quality checklist for L1, L2 tickets

Candidate Requirements:

At least 5+ years providing technical support and software engineering
Software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages
Required administration and troubleshooting of:
Windows or Unix/Linux Server
Network and Webservers
Database MS SQL / MySQL / Oracle / PostGreSQL
Sharepoint
Active Directory
Java / Java Script / CSS / HTML
AWS
Docker
Python
Strong oral/written communication skills in English is a must, so you can communicate effectively and professionally with customers

BOOTCAMP PROGRAM

To be considered for this position you are required to take part in a mandatory training series and tests included in our 4-week Bootcamp program.

After grading your tests, you will be eligible to take the Bootcamp which is usually held within a week of obtaining your test results. You will be paid the full-time rate for 40 hours per week for four weeks.

Once the Bootcamp tests are complete, we will be able to evaluate you for the position correctly. Bootcamp is a very tough training program, and only an average of 50% of attendees can finish it. Taking the Bootcamp doesn’t guarantee that you will be hired, but it is a requirement as part of the hiring process.

Join our community of remote professionals!

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