Customer Support Engineer

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, бульвар Энтузиастов, 2.

☑ Актуальность объявления:

Это объявление № 21737829 добавлено в базу данных: Воскресенье, 16 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Репутация компании "Infobip":

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☑ Подробности о вакантном месте:

At Infobip we dream big. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the global population.

Our platform is the heart of Infobip, processing up to 200 million transactions daily and having huge amount of clients using it; but having a 24/7 world-wide support is what makes it so great. To maintain traffic flow, 99.9% platform uptime, and customer satisfaction, it is essential to solve and prevent any technical issues with which our clients are dealing with. As a Customer Support Engineer, you will directly impact client experience, their satisfaction and help them resolve any technical questions they are encountering while using our platform.

Tasks:

• Attend to customer inquiries and problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations.
• Give clients clear and accurate information in a matter of minutes.
• Find workarounds when issues appear and can understand client needs.
• Proactively suggest changes that are improving internal processes, customer experience and quality of service we are providing.
• Provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients and their feedback.
• Consult and mentor other team members while providing them with meaningful feedback.

• You have at least 2 years of experience in a 2nd level technical support role.
• You have a wide range of interests and working experience in these technologies: SQL, programming logic, and computer networks.
• You really care about clients, looking to provide the best possible experience at all times.
• You know that being supportive is a mindset; it’s in your true nature to be equally supportive to both your clients and your colleagues.
• You are curious to learn how things work and what you can do to improve them.
• You are not afraid to dig deeper and use your analytic approach to solve technical problems.
• You communicate effectively to clients, partners, colleagues, and engineering teams alike in English.
• You are interested in work with schedule 2/2 and location of our office (Rimskaya metro station) is convenient for you.

• Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 and… Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
• Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
• Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalization.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Телекоммуникации, связь; СМИ, маркетинг, реклама, BTL, PR, дизайн, продюсирование; Информационные технологии, системная интеграция, интернет; .

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