Customer Support Team Leader GameDev

Вакансия № 22996071 от компании LLC FINTERNA на Электронной Службе Занятости Населения Москвы.

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☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Олимпийский проспект, 16с5.

☑ Актуальность объявления:

Это объявление № 22996071 добавлено в базу данных: Воскресенье, 9 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Статистика предложения работы № 22996071:

Прочитано соискателями - 106 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "LLC FINTERNA":

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☑ Подробности о вакантном месте:

CV is only accepted in English

A growing international company in the Entertainment Industry with a newly established office in Moscow is looking for a Customer Support Manager to lead our support department and supervise offshore support teams. We would be very delighted to welcome aboard a success-driven person with great leadership skills and out-of-the-box thinking.

Responsibilities:

Manage on-site and offshore customer support teams
Keep the support experience for customers at the highest standards
Conduct hands-on technical investigation for customer issues
Develop and implement customer support methodologies and best practices
Set customer support KPIs and pursue top service standards
Identify new tools and technologies to better serve the customer
Develop and execute plans for personal team members development
Help onboard, train, and develop new employees.

Requirements:

2+ years of experiencing in managing B2C customer support/sales teams (Telemarketing/Telesales)
Experienced with process and best practices development
Experienced with support tools implementation
Experienced with building offshore teams and 24/7 support operations – an advantage
Strong strategic and customer focus orientation for support operation
Able to demonstrate the support operation through data
Demonstrate the ability to motivate and communicate with others at all levels
Excellent communication and negotiation skills
High Level of English
High Level of English/ French/ German/ Spanish/ Thai/ Japanese

Conditions:

Official employment according to the labour code of the Russian Federation
Official monthly paid salary (the level to be discussed with a successful candidate)
Health insurance program
Corporate mobile services
Corporate laptop
Payed week of sick-leaves after a year of work